Adrianne O'Rourke
Toronto
Summary
Proven Sales Associate with a track record of enhancing customer satisfaction and boosting sales, notably at Benefits of Beauty Salon. Skilled in cash handling and customer service, adept at building relationships and resolving conflicts. Achieved significant sales growth through exceptional people skills and teamwork.
Highly motivated Type Sales Associate with extensive customer service and sales experience. Outgoing sales professional with track record of driving increased revenue, improving buying experience, and elevating company profile with targeted markets. Consistently recognized for sales performance and excellence in customer service.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Associate
Clore Beauty Supply
05.2021 - 01.2023
Sales Associate
Benefits of Beauty Salon
05.2018 - 01.2021
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Answered customer questions about sizing, accessories, and merchandise care.
- Prepared merchandise for sales floor by pricing or tagging.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Engaged with customers to build rapport and loyalty.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Sales Associate
Cosmetic Solutions
01.2016 - 03.2018
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions about sizing, accessories, and merchandise care.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
Education
Makeup Artistry Certification - Professional Makeup Artistry And Nail Technician
06.2016
Makeup
- Hygiene and Bacyeriology
- Proper station set-up
- Cosmetic product knowledge
- Colour and Colour Theory
- Study of face shapes
- Facial corrective techniques
- Eye enhancement techniques
- Day and evening makeup
- Artificial lash application
Nails
- Types of nail shapes
- Sizing and filling of nail tips
- Nail tip application
- Mends, repairs and fills
- Use of nail drill
- Acrylic overlays
- Sculptured acrylic application
- UV light, gel nail application
- Chemistry and nail product knowledge
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Money handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Conflict resolution
- Store opening and closing
- Sales expertise
Languages
English
Full Professional
Certification
Certification of completion; professional makeup artistry & nail application
Timeline
Sales Associate - Clore Beauty Supply
05.2021 - 01.2023
Sales Associate - Benefits of Beauty Salon
05.2018 - 01.2021
Sales Associate - Cosmetic Solutions
01.2016 - 03.2018
Bellas Beauty Academy - Makeup Artistry Certification , Professional Makeup Artistry And Nail Technician
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