Hi, I’m
Adrianna Vermeulen
Summary
Highly detail-oriented and professional Branch Office Administrator successful at meeting and exceeding branch goals. Expertise in customer service relations and account management.
Overview
11
years of professional experience
1
Certification
Work History
Edward Jones
On-Call Branch Office Administrator
12.2020 - Current
Job overview
- Updated client records accurately, maintaining up-to-date profiles that facilitated efficient service delivery from financial advisors.
- Enhanced client satisfaction by promptly addressing inquiries and providing accurate information about financial products.
- Ensured compliance with industry regulations by keeping abreast of current laws affecting finance sector practices and updating internal documentation accordingly.
- Demonstrated adaptability by effectively handling diverse responsibilities within an on-call capacity, ensuring seamless branch function during staff absences or peak periods.
Shoppers Drug Mart
Pharmacy Assistant
12.2021 - Current
Job overview
- Kept pharmacy counter and related areas clean, neat and organized.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Demonstrated professionalism and empathy when handling sensitive patient situations, preserving confidentiality at all times.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Supported operations with filing, copying and faxing.
- Processed insurance claims accurately, resulting in swift reimbursements for the pharmacy.
Private
Autism Support Worker
10.2018 - Current
Job overview
- 1-to-1 recreational swimming time and other activities.
- Enhanced communication skills of autistic children by implementing visual aids and social stories.
- Coordinated effectively with multidisciplinary teams to ensure consistent care for clients across various settings.
- Assisted clients in achieving personal goals by providing tailored support and coaching sessions.
- Developed strong relationships with families, offering guidance on coping strategies and available resources.
Cornetstone CPA Professional Corp
Administrative Assistant
08.2013 - Current
Job overview
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Enhanced overall efficiency by implementing improvements to processes related to income tax preparation and filing based on industry best practices and personal experience gained over time as an Income Tax Assistant.
Hopewell Children's Homes
Behavioral Support Worker
11.2022 - 08.2023
Job overview
- Utilized variety of methods, skills and tools to provide direct behavior support to clients in my care.
- Promoted a safe and comfortable living environment by promptly addressing escalating and predicted behaviors.
- Assisted clients with daily living needs to maintain dignity and general wellness.
- Assisted clients in maintaining personal hygiene through bathing, grooming, and dressing tasks.
- Maintained accurate records of patient care, progress, and concerns, contributing to effective communication among healthcare team members.
- Conducted light housekeeping duties to maintain a clean and comfortable living space for patients.
- Developed trust-based relationships with clients through active listening and empathetic communication skills.
City of Guelph: Aquatics department
Lifeguard/Deck Supervisor
04.2017 - 12.2020
Job overview
- Conflict resolution (patrons and staff), standing/walking for long periods of time
- Learned and maintained proficiency in first responder skills such as First Aid and CPR to offer individuals in distress optimal support.
- Ensured swimmer safety by vigilantly monitoring pool area and enforcing rules.
- Provided friendly customer service to guests and addressed concerns.
- Maintained a clean and safe facility, performing necessary cleaning tasks on a daily basis.
- Educated patrons on safety protocols and enforced safety rules.
- Handled incident reporting accurately and efficiently, documenting any occurrences that required intervention or assistance from lifeguard staff.
Shoppers Drug Mart: Cosmetics department
Cosmetician
10.2015 - 10.2017
Job overview
- Enhanced customer satisfaction by providing personalized skincare consultations and product recommendations.
- Tagged and prepared new merchandise for retail sales.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Education
Conestoga College Institute of Technology And Advanced LearningKitchener, ON
Diploma from Personal Support Worker
04.2023
John F. Ross CVIGuelph, ON
High School Diploma
06.2014
Skills
- Organization skills
- Data inputting
- Customer Service
- POS system operations
- Merchandise Restocking
- Verbal and written communication skills
- Complex Problem-Solving
- Branch Operations Management
Certification
Canadian Red Cross: Standard First and with CPR/AED level C (exp. Oct 2025)
Awards
- Certificate of Appreciation from the Royal Canadian Legion branch 234, for more than 400 volunteer hours
- Certificate of Appreciation from the members of Parliament, Frank Valeriote, for community services at the Royal Canadian Legion branch 234
- Kiwanis Music Festival, 85% average mark every year from 2004 to 2012 for piano
- Dance Award of Merit, John F. Ross CVI
Volunteer Experience
- Royal Canadian Legion - branch 234 Guelph, ON, 01/2010, 03/2013, Charity Bingo, Cash Register experience, handling money and taking orders, selling food and dabbers, cleaning up
- Royal Canadian Legion - branch 234 Guelph, ON, 01/2010, 03/2013, Sunday Dinner, Setting up, food preparation, cleaning up
Languages
English
Native or Bilingual
Timeline
Behavioral Support Worker
Hopewell Children's Homes
11.2022 - 08.2023
Pharmacy Assistant
Shoppers Drug Mart
12.2021 - Current
On-Call Branch Office Administrator
Edward Jones
12.2020 - Current
Autism Support Worker
Private
10.2018 - Current
Lifeguard/Deck Supervisor
City of Guelph: Aquatics department
04.2017 - 12.2020
Cosmetician
Shoppers Drug Mart: Cosmetics department
10.2015 - 10.2017
Administrative Assistant
Cornetstone CPA Professional Corp
08.2013 - Current
Conestoga College Institute of Technology And Advanced Learning
Diploma from Personal Support Worker
John F. Ross CVI
High School Diploma
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