Adrianna Toscano Cruz
Watsonville
Summary
Dynamic and results-oriented professional with a proven track record at Golden West Packaging, adept in supplier contracts and fostering positive workplace relationships. Excelled in enhancing supplier relations and procurement efficiency, demonstrating strong multitasking and effective communication skills. Achieved significant improvements in operational workflows and customer satisfaction through strategic planning and employee coaching.
Procurement professional with proven track record in sourcing and supplier management. Known for strong analytical abilities and effective negotiation skills, driving cost-efficiency and quality improvements. Highly reliable team player with focus on collaboration and adaptability to changing demands.
Overview
8
8
years of professional experience
Work History
Procurement Specialist
Golden West Packaging
01.2020 - Current
- Tracked purchase orders and followed up with vendors and carriers to support timely deliveries.
- Managed a diverse portfolio of suppliers, ensuring timely delivery of goods and services at competitive prices.
- Developed and maintained detailed records of all procurement activities for accurate tracking and reporting purposes.
- Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
- Improved supplier relationships through regular communication and collaboration, enhancing overall service quality.
- Coordinated closely with finance teams to monitor budgets and cash flow implications related to procurement activities.
- Enhanced the accuracy of demand forecasting through data analysis, enabling better decision-making in the purchasing process.
- Oversaw inventory control, accounting, and supply reports.
- Maintained up-to-date database of suppliers, vendors and contracts to support accurate recordkeeping.
Office Administrator
Ramco Enterprises
01.2018 - Current
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained electronic and paper filing systems for easy retrieval of information.
- Coordinated communications, financial processing, registration, recordkeeping, and other administrative functions.
- Tracked office supplies and restocked low items to keep team members on-task and productive.
- Contributed to a positive work environment by fostering strong working relationships among colleagues.
- Increased customer satisfaction through professional handling of inquiries and prompt resolution of issues.
- Demonstrated exceptional multitasking abilities while juggling diverse responsibilities, including reception duties and ad-hoc administrative tasks.
- Reconciled account files and produced monthly reports.
- Reduced administrative errors by diligently proofreading office documents and maintaining accurate records.
- Maximized office space utilization by maintaining a clean, organized work environment that encouraged productivity and efficiency.
- Safeguarded company information by maintaining strict confidentiality protocols and ensuring secure document storage practices.
- Aided in employee onboarding through training new hires on office procedures, software applications, and company policies.
- Assisted in event planning efforts for company gatherings, conferences, or workshops to enhance employee engagement and networking opportunities.
- Improved workplace efficiency with the regular maintenance of office equipment and proactive troubleshooting of technical issues.
- Enhanced customer service by developing feedback system that addressed client concerns promptly.
- Improved office efficiency by streamlining filing systems, ensuring documents were easily accessible.
Customer Service Supervisor
Berry Pack
01.2018 - Current
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
- Maintained up-to-date knowledge of company products and services, effectively communicating changes to the team for seamless customer support.
- Developed and maintained strong relationships with customers to maintain loyalty and satisfaction.
- Managed escalated calls with diplomacy, successfully deescalating situations while ensuring satisfactory resolutions for both parties involved.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
Floor Lead
La MICHOACANA ICE CREAM SHOP
03.2017 - 05.2018
- Ensured compliance with safety regulations, maintaining a clean and hazard-free work environment for all employees.
- Developed employee schedules, balancing individual preferences while meeting the operational needs of the business effectively.
- Resolved conflicts between employees professionally, fostering a positive working environment that encouraged collaboration rather than competition.
- Monitored employee performance regularly, identifying areas for improvement and offering constructive feedback accordingly.
- Enhanced team morale and productivity through regular feedback, recognition, and team-building activities.
- Upheld proper visual merchandising standards on retail floor and windows.
- Maintained clean and organized store environment to cultivate pleasant shopping experiences.
Education
High School Diploma -
Watsonville High School
Watsonville06-2014
Skills
- Supplier contracts
- Office administration
- Multitasking and organization
- Workplace safety
- Effective communication
- Administrative support
- Database entry
- Employee training
- Office management
- Customer relations
- File organization
- Friendly and helpful
- Customer engagement
- Positive and constructive feedback
- Honest and dependable
- Writing and verbal communication
- Verbal communication
- Reliable and responsible
- Document management
- Customer assistance
- Mail handling
- Strong communication and interpersonal skills
- Cleaning and sanitizing
- Adaptable and flexible
- Knowledgeable in [software]
- Flexible hours
Languages
Spanish
Full Professional
Timeline
Procurement Specialist
Golden West Packaging
01.2020 - Current
Office Administrator
Ramco Enterprises
01.2018 - Current
Customer Service Supervisor
Berry Pack
01.2018 - Current
Floor Lead
La MICHOACANA ICE CREAM SHOP
03.2017 - 05.2018
High School Diploma -
Watsonville High School
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