Adrianna N. Garza
Fresno
Summary
Dynamic Administration Professional with a proven track record of enhancing productivity, efficiency, and service quality across diverse environments. Recognized for dependability, ethical standards, and reliability, combining advanced organizational skills with technical expertise and strong business acumen. Proficient at collaborating with cross-functional teams to drive operational excellence and elevate service delivery. Committed to fostering a positive work culture while achieving organizational goals through strategic leadership and support.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Administrative Coordinator
Wayfinders at Fresno State
07.2024 - Current
- Serves as a primary point of contact for employees, customers, vendors, and other external parties, answering inquiries and facilitating communication.
- Facilitate smooth day-to-day operations by anticipating needs, proactively addressing potential issues, and efficiently resolving problems as they arise.
- Assist in managing organizational spending, help create and manage budgets, and perform basic bookkeeping tasks.
- Identify areas for improvement and implement new or existing policies and procedures to enhance operational efficiency.
Office Manager
California Autism Center and Learning Group
03.2021 - 07.2024
- Managed daily office operations to ensure efficient workflow and coordination among staff and clients.
- Contributed to workplace safety by ensuring compliance with established emergency protocols and conducting regular equipment and treatment center inspections.
- Maintained rapport with clients, managers, and employees by setting priorities, and problem-solving for workflow issues.
- Trained new staff on scheduling software, fostering a knowledgeable team, and proficient at managing complex schedules.
Front Desk Associate
Massage Envy
02.2018 - 03.2021
- Managed multiple phone lines, proficiently handling reservations, cancellations, and modifications.
- Developed strong rapport with returning guests through attentive service and personalized interactions.
- Provided information on services and promotions, enhancing client engagement and retention.
- Collaborated with therapists to ensure seamless service delivery, maintaining high operational standards.
Sales Lead
The Buckle
02.2015 - 02.2018
- Provided ongoing coaching to team members, fostering a supportive environment that encouraged professional growth and skill development.
- Implemented visual merchandising standards, improving store presentation and driving customer interest in promotions.
- Increased sales through promotions management, cross-selling, and increased customer engagement.
- Recruiting and training new sales staff and monitoring sales performance.
Cashier
Big 5 Sporting Goods
02.2014 - 02.2015
- Greet customers, provide product information, and ensure a pleasant shopping experience.
- Accurately operate the POS system, handling cash, credit, and debit payments, and issuing receipts.
- Assist with stocking shelves, cleaning and maintaining merchandise displays on the sales floor.
- Balancing the cash drawer at the end of each shift to ensure accuracy.
Education
High School Diploma -
Sanger High School
Sanger, CA06-2013
Bachelors Degree - Liberal Arts
California State University, Fresno
Fresno, CA05.2021
Skills
- Operations management
- Effective time management
- Strong verbal communication
- Problem-solving skills
- Team leadership
- Interpersonal skills
- Microsoft Excel
- Scheduling
- Microsoft Word
- Google suite proficiency
Certification
- Adult First Aid/CPR/AED
- CPR Instructor
Timeline
Administrative Coordinator
Wayfinders at Fresno State
07.2024 - Current
Office Manager
California Autism Center and Learning Group
03.2021 - 07.2024
Front Desk Associate
Massage Envy
02.2018 - 03.2021
Sales Lead
The Buckle
02.2015 - 02.2018
Cashier
Big 5 Sporting Goods
02.2014 - 02.2015
High School Diploma -
Sanger High School
Bachelors Degree - Liberal Arts
California State University, Fresno
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