Adrianna Napoles
San Bernardino
Summary
Dynamic and results-driven sales professional with a proven track record at Fitness 19, excelling in customer service and relationship building. Skilled in cash handling and merchandising, I effectively enhanced product visibility and drove sales through strategic collaboration and exceptional communication. Committed to delivering outstanding customer experiences and fostering team success. Sales professional with solid track record in driving revenue growth and enhancing customer satisfaction. Adept at building strong client relationships, leveraging product knowledge, and implementing effective sales strategies. Strong focus on teamwork and adaptability ensures consistent achievement of goals in dynamic environments. Skilled in communication, problem-solving, and time management.
Overview
6
6
years of professional experience
Work History
Memebership & Sales Associate
Fitness 19
02.2023 - 08.2025
- Maintained organized displays to attract customer attention and promote sales.
- Collaborated with team members to ensure timely restocking of merchandise.
- Addressed customer inquiries and resolved issues promptly for satisfaction.
- Participated in training sessions to learn product knowledge and sales techniques.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Trained new associates on customer service protocols and operational procedures for seamless onboarding.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Answering Phones, Selling Memberships, Checking in customers to an enjoyable workout experience
- Giving tours of the facility, selling drinks, and fitness memberships
Retail Sales Associate
Foot Locker, Nike
02.2022 - 01.2023
- Sold loyal customer gift cards, credit cards, and signed up customers to register system to ensure a quick and efficient check out
- Restocked shoes, shoe products, socks, and laces
- Ensured a clean and fresh end and start of the day
- Answered phone calls and assisted customers with size inquiries for shoes and clothing
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions accurately using POS systems, ensuring efficient checkout operations.
- Maintained organized merchandise displays, contributing to improved product visibility and sales.
- Collaborated with team members to execute promotional campaigns, driving customer engagement and interest.
Merchandiser & Sales Associate
Costco
11.2019 - 12.2021
- Developed and executed merchandising strategies to increase product visibility and drive sales.
- Analyzed consumer behavior and market trends to optimize product placement and inventory management.
- Collaborated with cross-functional teams to ensure alignment on promotional campaigns and seasonal displays.
- Conducted regular store visits to assess compliance with visual merchandising standards and brand guidelines.
- Trained staff on effective merchandising techniques, enhancing team performance and customer engagement.
- Evaluated vendor performance, negotiating terms to maximize profitability while maintaining quality standards.
- Removed damaged, out-of-code, not-in-set and discontinued items from displays.
- Updated pricing and signage to complete product displays and educate customers.
- Inspected merchandise for quality and arranged proper display location on floor.
- Answered customer questions regarding store merchandise, department information, and pricing.
Education
Bachelor of Science - Chemical Engineering
Arizona State University
Tempe, AZ05-2031
High School Diploma -
Colton High School
Colton, CA05-2022
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Listening skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Goal oriented
- Exceptional customer service
- Relationship building
- Outgoing personality
- Cash handling
- Flexible schedule
- Verbal/written communication
- Stocking and receiving
- Store opening and closing
- Sales expertise
- Product sales
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Memebership & Sales Associate
Fitness 19
02.2023 - 08.2025
Retail Sales Associate
Foot Locker, Nike
02.2022 - 01.2023
Merchandiser & Sales Associate
Costco
11.2019 - 12.2021
Bachelor of Science - Chemical Engineering
Arizona State University
High School Diploma -
Colton High School
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