Adrianna Mowrer
Novato
Summary
Results-driven Team Manager with proven expertise in team leadership, staff development, and performance coaching. Committed to enhancing customer satisfaction and operational efficiency through strategic problem-solving and effective time management.
Overview
7
7
years of professional experience
Work History
Team Manager
Panera Bread
Novato, CA
01.2025 - Current
- Managed daily operations to ensure efficient service and quality standards.
- Trained and developed team members in customer service protocols and product knowledge.
- Implemented inventory management systems to optimize stock levels and reduce waste.
- Scheduled staff shifts to align workforce with peak business hours for improved productivity.
- Communicated with my team of management and staff to provide great customer service
- Monitored food safety compliance and health regulations to maintain operational excellence.
- Resolved customer complaints promptly, enhancing overall guest satisfaction and loyalty.
- Collaborated with upper management to develop promotional strategies that increased sales revenue.
- Led employee relations through effective communication, coaching, training, and development.
- Boosted employee satisfaction through regular performance reviews, constructive feedback, and personal development plans.
- Enhanced team productivity by implementing efficient task delegation and time management strategies.
- Ensured compliance with company policies as well as industry regulations through diligent oversight of daily operations and staff adherence to guidelines.
- Improved overall team morale with effective motivational techniques like reward programs, recognition events, and transparent communication practices.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
- Cultivated positive rapport with fellow employees to boost company morale and promote employee retention.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Sales Lead Keyholder
Claire's Boutique
Novato, CA
05.2023 - 01.2025
- Supervised daily store operations and ensured adherence to company policies.
- Trained and mentored new staff on sales techniques and customer service standards.
- Managed inventory levels, conducting regular stock checks to maintain product availability.
- Developed visual merchandising displays to enhance product visibility and attract customers.
- Executed promotional campaigns, driving increased foot traffic during key sales periods.
- Assisted in achieving monthly sales targets through effective team collaboration and motivation.
- Resolved customer inquiries and complaints promptly, fostering positive shopping experiences.
- Opened inventory boxes and restocked shelves.
- Opened and closed store 5 days per week by counting registers, making deposits, and storing and filing all daily paperwork.
- Completed store opening and closing procedures.
- Maintained a clean and visually appealing store environment, enhancing customer experience and promoting return visits.
- Utilized expert product knowledge to assist customers in making informed purchasing decisions.
- Identified potential upsell opportunities by monitoring customer needs closely as they browsed available products.
- Cultivated a positive and supportive work environment, fostering strong teamwork and high morale among staff members.
- Facilitated successful promotional events that generated increased foot traffic and boosted overall sales volume.
- Oversaw store operations by counting cash drawers, reviewing equipment management, and supervising staff.
- Swept and mopped floor, wiped windows and fixtures after closing to maintain organized and tidy store.
- Marked-down clearance items and relocated merchandise to proper store areas.
Team Lead
Panera Bread
Novato, CA
05.2019 - 05.2023
- Led team to enhance customer satisfaction through effective issue resolution and support strategies.
- Developed training programs to improve staff performance and service quality.
- Coordinated cross-functional communication to streamline operations and address client needs efficiently.
- Analyzed customer feedback to identify trends and implement process improvements.
- Monitored team performance metrics, providing guidance for continuous improvement initiatives.
- Coached new team members on service techniques and provided scoring through quality assurance program.
- Addressed escalated customer concerns promptly, ensuring satisfactory resolutions while preserving long-term relationships.
- Escalated issues to proper supervisors when standard processes were not effective.
- Improved customer satisfaction by addressing and resolving complex issues in a timely manner.
- Checked status of orders and back-ordered products to coordinate efficient shipments.
- Monitored front areas so that questions could be promptly addressed.
- Prepared high-quality dishes in fast-paced kitchen environment, ensuring consistency and flavor.
- Collaborated with team members to improve workflow efficiency during peak service hours.
- Maintained cleanliness and organization of workstations, adhering to health and safety standards.
- Assisted in menu preparation, contributing creative ideas for seasonal specials and daily offerings.
- Trained new kitchen staff on cooking techniques and food safety procedures to enhance team performance.
- Adapted quickly to new recipes and techniques, demonstrating versatility and eagerness to learn from colleagues.
- Checked food temperature regularly to verify proper cooking and safety.
- Processed customer transactions accurately and efficiently at point of sale.
- Managed cash register operations, ensuring balanced drawers and secure cash handling.
- Assisted customers with inquiries, providing excellent service to enhance shopping experience.
- Trained new staff on checkout procedures and customer service standards.
Education
High School Diploma -
Redwood Christian High School
San Lorenzo, CA06.2008
Skills
- Customer focus
- Employee scheduling
- Influencing skills
- Staff development
- Performance coaching
- Motivational
- Teamwork and collaboration
- Team leadership
- Customer service
- Team development
- Time management
- Professional and courteous
- Problem-solving
- Multitasking
- Good judgment
- Multitasking Abilities
Languages
English
Full Professional
Timeline
Team Manager
Panera Bread
01.2025 - Current
Sales Lead Keyholder
Claire's Boutique
05.2023 - 01.2025
Team Lead
Panera Bread
05.2019 - 05.2023
High School Diploma -
Redwood Christian High School