Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Adrianna Feeley-Kaes

Victoria,BC

Summary

Dynamic and dedicated professional with a strong work ethic, honed at Bosley's by Pet Valu. Proven expertise in customer service and cash handling, consistently enhancing customer satisfaction. Recognized for maintaining cleanliness and hygiene standards while training new staff to elevate team performance and operational efficiency.

Experienced with providing top-notch customer service in fast-paced environments. Utilizes effective communication and problem-solving skills to enhance customer satisfaction. Track record of maintaining clean, organized workspace while efficiently fulfilling customer orders.

Overview

6
6
years of professional experience
1
1
Certification

Work History

Service Crew Member

Booster Juice
05.2025 - Current
  • Assisted customers with orders and inquiries, ensuring a positive dining experience.
  • Maintained cleanliness and organization of service areas, adhering to safety standards.
  • Operated kitchen equipment efficiently, following safety and operational guidelines.
  • Collaborated with team members to streamline service processes during peak hours.

Pet Specialist

Bosley's by Pet Valu
08.2023 - 04.2025
  • Provided knowledgeable assistance to customers regarding pet care and product selection.
  • Maintained cleanliness and organization of store displays and product inventory.
  • Assisted in training new staff on customer service protocols and product knowledge.
  • Engaged with customers to address inquiries and resolve issues effectively.
  • Supported promotional events by setting up displays and engaging with attendees.
  • Resolved customer complaints professionally and tactfully, maintaining a positive brand image while retaining customer trust.
  • Provided exceptional customer service by addressing questions and concerns promptly and professionally.
  • Conducted regular inventory checks to ensure adequate stock levels, preventing potential shortages or overstocking issues.
  • Managed daily store operations efficiently, including opening/closing procedures, restocking shelves, and maintaining cleanliness standards.
  • Processed sales transactions accurately and quickly while creating a positive checkout experience for customers.
  • Assisted customers with selecting appropriate pet nutrition products, contributing to healthier pets and happier owners.
  • Demonstrated expertise in various pet categories such as food, toys, grooming tools, and accessories to guide informed purchasing decisions for clients.
  • Maintained a clean and organized store environment, ensuring optimal shopping experiences for customers.
  • Maintained equipment and facility to keep animal care environment and tools in good working order.

Canada Post Clerk

Shopper's Drug Mart
04.2023 - 10.2023
  • Processed customer transactions efficiently using point-of-sale systems.
  • Maintained organized inventory records, ensuring accuracy and accessibility.
  • Assisted in training new clerks on operational procedures and customer service standards.
  • Responded to customer inquiries, providing prompt and knowledgeable assistance.

Housekeeper

Sunset Lodge
06.2022 - 05.2023
  • Collaborated with maintenance staff to report repairs and ensure optimal room conditions.
  • Implemented effective organizational systems for cleaning supplies, enhancing workflow and accessibility.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
  • Maximized efficiency of housekeeping operations through effective communication with team members and supervisors.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Supported culture of continuous improvement by participating in training sessions on new cleaning technologies and methods.
  • Reduced need for chemical cleaners by implementing green cleaning techniques, promoting healthier living space.

Cashier

Fairway Market LLC
04.2021 - 05.2022
  • Processed transactions efficiently using point-of-sale systems, ensuring accuracy and speed at checkout.
  • Managed cash drawer, balancing daily sales and minimizing discrepancies through meticulous record-keeping.
  • Assisted customers with inquiries, providing product information and promoting store loyalty programs.
  • Trained new staff on register procedures and customer service protocols to enhance team performance.

Ice Cream Server

Dairy Queen
01.2020 - 02.2021
  • Provided exceptional customer service to enhance guest satisfaction and loyalty.
  • Prepared and served a variety of ice cream flavors and toppings efficiently.
  • Managed cash register operations, ensuring accurate transactions and balanced cash drawer.
  • Trained new staff on ice cream preparation techniques and customer service standards.
  • Greeted incoming customers and provided reliable, friendly customer service.
  • Explained ice cream flavors, toppings, sundaes, and other frozen concoctions to customers.

Cashier-Salesperson

Real-Canadian Superstore
06.2019 - 01.2020
  • Processed customer transactions accurately and efficiently using point-of-sale systems.
  • Managed cash drawer, ensuring accurate cash handling and reconciliation at shift end.
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Provided exceptional customer service by addressing inquiries and resolving issues promptly.
  • Implemented inventory management practices to ensure availability of merchandise at checkout counters.
  • Welcomed customers and helped determine their needs.

Education

High School Diploma -

Spectrum Community High School
Victoria, BC
06-2023

Skills

  • Customer service
  • Cleaning and sanitizing
  • Verbal and written communication
  • Strong work ethic
  • Team collaboration
  • Food safety knowledge
  • Efficient task completion
  • Cleanliness and hygiene
  • Food preparation procedures
  • Performance improvement
  • Cash handling

Certification

Serving It Right Training Program

Timeline

Service Crew Member

Booster Juice
05.2025 - Current

Pet Specialist

Bosley's by Pet Valu
08.2023 - 04.2025

Canada Post Clerk

Shopper's Drug Mart
04.2023 - 10.2023

Housekeeper

Sunset Lodge
06.2022 - 05.2023

Cashier

Fairway Market LLC
04.2021 - 05.2022

Ice Cream Server

Dairy Queen
01.2020 - 02.2021

Cashier-Salesperson

Real-Canadian Superstore
06.2019 - 01.2020

High School Diploma -

Spectrum Community High School

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Adrianna Feeley-Kaes