Adrianna Amaya

• Provide effective communication, scheduling, and imaging management for the purpose of delivering quality healthcare to our patients.
• Schedule, re-schedule patients' imaging appointments, diagnostic tests, and provide patients with preparation instructions for each individual exam.
• Led the Ticket Scheduling project, and trained staff one-on-one to enhance their skills in effectively sending out appointment notifications to patients.
• Efficiently processed and fulfilled requests from various medical facilities for patient images and reports, ensuring timely delivery to support treatment plan development.
• Collaborate with healthcare providers to verify request details, ensuring accuracy and compliance with patient confidentiality regulations.
• Manage the process of receiving and uploading CDs from patients, ensuring timely access to critical diagnostic imaging data.
• Mentored new employees through hands-on training, providing guidance on tools and technologies relevant to their roles, resulting in improved competency and confidence.

EOCC Team Leader

• Guide and support team members by modeling high standards of patient-centered care
• Coach staff to improve performance, service quality, and consistency
• Partner with leadership to review priorities, performance metrics, and operational barriers
• Support implementation of departmental goals in a realistic and aligned manner
• Foster a positive team culture through recognition, accountability, and engagement
• Act as a resource and escalation point for complex patient and workflow issues

• Provided Applied Behavioral Analysis (ABA) to children with Autism Spectrum Disorder, including DTT, PRT, and PECS, to increase language and communication, appropriate play skills, cooperation skills, and daily living skills.
• Implemented individualized treatment plans for clients with developmental disabilities, fostering skill development and positive behavioral changes.
• Conducted ongoing behavioral assessments to track progress and adjust strategies as needed, ensuring the effectiveness of interventions.
• Collaborated with interdisciplinary teams, including therapists and educators. To develop comprehensive support plans tailored to each client's needs.
• Educated families on behavioral techniques and strategies to promote consistency and support at home.

• Generated and incorporated learning strategies for students with learning disabilities.
• Taught students to improve desired behaviors by creating behavior plans that utilize.
• Collaborated with school administrators, parents, and teachers in designing and implementing individualized education plans for students.
• Assessed students' abilities based on the results of state and district assessments, and used data to track students' academic progress.
• Conducted comprehensive assessments of clients' behavioral, emotional, and cognitive functioning.
• Provided crisis management when necessary, during therapy sessions or other settings.
• Trained staff members on implementation of ABA techniques in the classroom setting.

• Analyzed financial reports and metrics to identify trends and opportunities, presenting findings to senior management, and influencing decision-making.
• Monitored compliance with banking regulations and policies, ensuring adherence to risk management, and mitigating potential issues.
• Conducted regular audits and risk assessments in partnership with Loss Prevention, streamlining processes that improved overall operational efficiency.
• Implemented and monitored robust fraud detection workflows and protocols, enhancing the bank's ability to respond to suspicious activities promptly.
• Collaborated with cross-functional teams to address systemic problems identified through client complaints, improving overall service quality.