Overview
Work History
Education
Skills
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Timeline
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Adrianna Aguilar

8745 Encore Way Elk Grove,CA

Overview

6
6
years of professional experience

Work History

Scheduler/ Legislative Assistant

California State Assembly- Assemblymember Evan Low
06.2023 - Current
  • Manage the Assemblymembers' complex and dynamic calendar.
  • Arrange the members travel and travel-related reimbursements.
  • Assist in collecting and organizing staff attendance.
  • Assist with office and front desk management, tracking and ordering supplies
  • Ordering system: Resolutions, Certificates, Business Cards.
  • Track and filed members FPPC, Form 700.
  • Complete tasks subject to multiple legislative and internal deadlines.
  • Process mail and correspondence for the office, and determine proper disposition.

Care Coordinator

United Healthcare
10.2022 - 06.2023
  • Screen and analyze incoming insurance information by both internal and external sources (phone, email, mail, internet, etc.) for administrative action.
  • Provide assistance and informational expertise to callers or correspondents including both English and Spanish speaking callers and documents.
  • Research, gather, and analyze information from a variety of sources to evaluate, correlate and disseminate information.
  • Completes telephonic outreach to DSNP members utilizing auto dialer and manual dialing. Educates members on gaps in care and assists with scheduling provider appointments.
  • Assists members with social determinants of health and links to community resources.
  • Consistently meets metrics, both quality & performance.
  • Provides excellent customer service to both members and providers.
  • Maintains confidential health information according to state and federal regulations including HIPAA.

Assisted company during COVID 19 pandemic on a limited contract.

Public Health Institute (Tracing Health Program)
02.2021 - 05.2022
  • Perform general clerical functions, including recording of patient data in an organizational database
  • Conduct phone interviews with patients to gather and record data on symptoms and exposure
  • Advise patients on strategies for quarantining, symptom monitoring, and virus spread mitigation
  • Utilized empathy and culturally competent communication in all interactions with patients
  • Maintain detailed client records encompassing information such as plans, notes, and forms
  • Work with patients to schedule vaccination appointments and meet individual needs
  • Work alongside public schools and their staff as a school liaison to help control the spread of COVID-19 on campuses.

Lead Teller

California Check Cashing Stores
11.2018 - 01.2021
  • Record information about the financial status of customers and status of collecting efforts
  • Review sales and activity reports and other performance data to measure productivity
  • Maintain accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
  • Consistently met sales quotas by discussing bank products with customers, including loans and lines of credit
  • Verify and examine information and accuracy of applications
  • Monitor overdue accounts to track new payments and document continued issues

Pharmacy Cashier

Walgreens
11.2018 - 01.2021
  • Assisted the pharmacy with inventory processes to ensure a smooth process flow and customer experiences.
  • Kept the pharmacy's financial and administrative records current by handling filing, record-keeping and insurance billing.
  • Assessed customer needs and responded to questions.
  • Registered all related sales on the assigned cash register; collected and handled cash.
  • Recorded and filed patient data

Education

High School Diploma -

Luther Burbank High School
06.2014

Skills

  • Schedule Management
  • Fluent in English and Spanish
  • Ability to build strong relationships with colleagues and managerial staff
  • Experienced in conflict solving between parties in different environments
  • Advanced computer software and application knowledge, including in Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, and Teams)
  • Excellent written and oral communication
  • Significant problem solving, organizational, time management, and team bonding skills

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Seeking Scheduler/Legislative Assistant position

Timeline

Scheduler/ Legislative Assistant

California State Assembly- Assemblymember Evan Low
06.2023 - Current

Care Coordinator

United Healthcare
10.2022 - 06.2023

Assisted company during COVID 19 pandemic on a limited contract.

Public Health Institute (Tracing Health Program)
02.2021 - 05.2022

Pharmacy Cashier

Walgreens
11.2018 - 01.2021

Lead Teller

California Check Cashing Stores
11.2018 - 01.2021

High School Diploma -

Luther Burbank High School
Adrianna Aguilar