California State Assembly- Assemblymember Evan Low
06.2023 - Current
Manage the Assemblymembers' complex and dynamic calendar.
Arrange the members travel and travel-related reimbursements.
Assist in collecting and organizing staff attendance.
Assist with office and front desk management, tracking and ordering supplies
Ordering system: Resolutions, Certificates, Business Cards.
Track and filed members FPPC, Form 700.
Complete tasks subject to multiple legislative and internal deadlines.
Process mail and correspondence for the office, and determine proper disposition.
Care Coordinator
United Healthcare
10.2022 - 06.2023
Screen and analyze incoming insurance information by both internal and external sources (phone, email, mail, internet, etc.) for administrative action.
Provide assistance and informational expertise to callers or correspondents including both English and Spanish speaking callers and documents.
Research, gather, and analyze information from a variety of sources to evaluate, correlate and disseminate information.
Completes telephonic outreach to DSNP members utilizing auto dialer and manual dialing. Educates members on gaps in care and assists with scheduling provider appointments.
Assists members with social determinants of health and links to community resources.
Consistently meets metrics, both quality & performance.
Provides excellent customer service to both members and providers.
Maintains confidential health information according to state and federal regulations including HIPAA.
Assisted company during COVID 19 pandemic on a limited contract.
Public Health Institute (Tracing Health Program)
02.2021 - 05.2022
Perform general clerical functions, including recording of patient data in an organizational database
Conduct phone interviews with patients to gather and record data on symptoms and exposure
Advise patients on strategies for quarantining, symptom monitoring, and virus spread mitigation
Utilized empathy and culturally competent communication in all interactions with patients
Maintain detailed client records encompassing information such as plans, notes, and forms
Work with patients to schedule vaccination appointments and meet individual needs
Work alongside public schools and their staff as a school liaison to help control the spread of COVID-19 on campuses.
Lead Teller
California Check Cashing Stores
11.2018 - 01.2021
Record information about the financial status of customers and status of collecting efforts
Review sales and activity reports and other performance data to measure productivity
Maintain accurate and balanced cash drawers by carefully counting funds and quickly investigating any discrepancy
Consistently met sales quotas by discussing bank products with customers, including loans and lines of credit
Verify and examine information and accuracy of applications
Monitor overdue accounts to track new payments and document continued issues
Pharmacy Cashier
Walgreens
11.2018 - 01.2021
Assisted the pharmacy with inventory processes to ensure a smooth process flow and customer experiences.
Kept the pharmacy's financial and administrative records current by handling filing, record-keeping and insurance billing.
Assessed customer needs and responded to questions.
Registered all related sales on the assigned cash register; collected and handled cash.
Recorded and filed patient data
Education
High School Diploma -
Luther Burbank High School
06.2014
Skills
Schedule Management
Fluent in English and Spanish
Ability to build strong relationships with colleagues and managerial staff
Experienced in conflict solving between parties in different environments
Advanced computer software and application knowledge, including in Microsoft Office (Outlook, Word, Excel, Access, PowerPoint, and Teams)
Excellent written and oral communication
Significant problem solving, organizational, time management, and team bonding skills
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Seeking Scheduler/Legislative Assistant position
Timeline
Scheduler/ Legislative Assistant
California State Assembly- Assemblymember Evan Low
06.2023 - Current
Care Coordinator
United Healthcare
10.2022 - 06.2023
Assisted company during COVID 19 pandemic on a limited contract.