ADRIAN LUIS ETORMA
Niagarafalls,ON
Summary
Dependable Server successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
Work History
Dinning Server/Cashier
Dohtonbori Japanese Restaurant
11.2021 - 05.2023
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Taking orders from the guests.
- Cooking in front of the guests.
- Handle and solve Complaints of the guests.
- Cleaning the tables.
- Washing the dishes.
- Mixing drinks.
Front Desk Agent
Best Western Plus Ruby's Inn Inc.
06.2019 - 10.2020
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Greeting, welcoming guests, and directing them appropriately.
- Check-in and Check-out guest.
- Notifies company personnel of visitor arrival.
- Handle and solve Complaints of the guest.
- Making a reservation for the guest.
- Answering phone calls
Restaurant Worker - Back of the House
Best Western Plus Ruby's Inn Canyon Dinner
04.2018 - 06.2018
- Clean garbage cans with water or steam.
- Maintain kitchen work areas, equipment, and
utensils in clean and orderly condition.
- Sweep and scrub floors / Set up banquet Tables.
- Clean and prepare various foods for cooking or serving.
Education
Bachelor of Science - Hotel And Restaurant Management
University of The East - Manila
Manila, Philippines12.2018
Skills
- Excellent Communication skills and
Telephone Skills - Good Multitasking Skills
- Initiative
- Opera Hotel System
- MS Word/MS and PowerPoint/MS Excel
- Hospitality Skills and Professionalism
- Excellent Adaptability Skills
Languages
English
Professional Working
Tagalog/ Filipino
Native or Bilingual
Additional Information
Suvelda Garcia - Manager
Email : suveldarubysinn@gmail.com
Eric Syrett - General Manager
Email : eric@brycecanyongrand@gmail.com
Roberto T. Roberto - Manager
Email : Rrtroberto252008@gmail.com
Timeline
Dinning Server/Cashier
Dohtonbori Japanese Restaurant
11.2021 - 05.2023
Front Desk Agent
Best Western Plus Ruby's Inn Inc.
06.2019 - 10.2020
Restaurant Worker - Back of the House
Best Western Plus Ruby's Inn Canyon Dinner
04.2018 - 06.2018
Bachelor of Science - Hotel And Restaurant Management
University of The East - Manila
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