Mabelle Calangi
Fort Saskatchewan,AB
Summary
Dedicated Front Desk Receptionist with excellent experience in industry. Maintains professional appearance and demeanor and expertly completes assigned tasks with focus on quality. Dependable and quick-learning team player with effective communication and organization skills.
Overview
4
4
years of professional experience
Work History
Front Desk Receptionist
Stars Inn and Suites Hotel
09.2019 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
- Collected room deposits, fees and payments.
- Kept accounts in balance and ran daily reports to verify totals.
- Confirmed relevant guest information and payment methods to prevent fraud.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Maintained transaction security by verifying payment cards against identification.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail
- Established administrative work procedures to track staff's daily tasks
- Performed research to collect and record industry data
Education
Diploma - Business Administration
AGA Academy
Calgary, AB05.2023
Diploma - Accounting And Payroll
QCOM COLLEGE OF TECHNOLOGY
Calgary, AB05.2021
Diploma - Hotel And Restaurant Management
Interworld College Of Technology
Tarlac Philippines06.2018
Skills
- Office Management
- Hospitality Service
- Verbal and Written Communication
- Customer Assistance
- Computer Proficiency
- Accounting and Billing Software
- Manage Files
- Knowledge in Sage
- Microsoft Office
- Adobe Acrobat
- Billing and Invoicing
- Answering Phones and Emails
- Administrative Support
- Sensitive Information Handling
Timeline
Front Desk Receptionist
Stars Inn and Suites Hotel
09.2019 - Current
Diploma - Business Administration
AGA Academy
Diploma - Accounting And Payroll
QCOM COLLEGE OF TECHNOLOGY
Diploma - Hotel And Restaurant Management
Interworld College Of Technology
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