Adriane Wallace
Fullerton
Summary
Qualified Claims Representative versed in investigating claims, verifying information and managing settlements. Friendly and upbeat team player with organized and disciplined approach. Offering 20+ years of insurance experience.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Claims Representative
Pacific Adjusting and Claims Service
02.2025 - Current
- Followed up with customers on unresolved issues.
- Worked productively in fast-moving work environment to process large volumes of claims.
- Developed in-depth understanding of insurance policies and procedures.
- Collaborated with internal departments and external vendors to resolve claims.
Property Damage/Bodily Injury Adjuster
Specialty Claims Management (S.C.M.)
05.2023 - 10.2024
- Provided excellent phone-based customer service
- Quickly determined customers' needs to provide appropriate guidance and assistance
- Handle, reviewing and negotiating bodily injury claims settlements
- Investigate coverage, determine liability
- Proficient with CCC, Mitchell, ISO, ARMS, AIMS
Commercial Auto Claim Adjuster
Amtrust Insurance Co.
09.2018 - 05.2023
- Multi-state third- and first-party commercial auto including fleet and trucking P/D
- Handle Garage Keeper and repossession claims
- Handled coverage, investigated, determined liability, assigned appraisers, reviewed submitted damages, negotiated repair costs, towing, storage fees and the final resolution of claims
Education
Associate of Arts - Business Administration
Golden West College
Huntington Beach, CA05-1993
Skills
- Settlement agreements
- Documentation research
- Accident review
- Coverage assessments
- Settlement negotiation
- Insurance regulations
- Interpersonal communication
- Microsoft office
Certification
CA FAIR CLAIMS PRACTICES
SIU FRAUD TRAINING
Languages
Spanish
Full Professional
Timeline
Claims Representative
Pacific Adjusting and Claims Service
02.2025 - Current
Property Damage/Bodily Injury Adjuster
Specialty Claims Management (S.C.M.)
05.2023 - 10.2024
Commercial Auto Claim Adjuster
Amtrust Insurance Co.
09.2018 - 05.2023
Associate of Arts - Business Administration
Golden West College
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