Adriane Wallace
Fullerton
Summary
Diligent Claims Representative with solid background in bodily injury claims. Skilled in evaluating complex cases and negotiating settlements that align with policy terms. Demonstrated expertise in conducting thorough investigations and applying state regulations to ensure fair outcomes.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Property Damage/Bodily Injury Adjuster
Specialty Claims Management (S.C.M.)
05.2023 - 10.2024
- -Provided excellent phone-based customer service
- -Quickly determined customers’ needs to provide appropriate guidance and assistance
- -Handle, reviewing and negotiating bodily injury claims settlements
- -investigate coverage, determine liability
- - proficient with CCC, Mitchell, ISO, ARMS, AIMS
Commercial Auto Claim Adjuster
Amtrust Insurance Co.
09.2018 - 05.2023
- - Multi-state third- and first-party commercial auto including fleet and trucking , repossession and business auto claims. Also handled garage keepers claims.
- - Handled coverage, investigated, determined liability, assigned appraisers, reviewed submitted damages, negotiated repair costs, towing, storage fees and the final resolution of claims.
- Maintained strong relationships with policyholders, agents, and colleagues by consistently demonstrating professionalism, empathy, and effective communication skills.
- Ensured compliance with state regulations and company policies through diligent review of all claim-related materials.
Property Damage/Bodily Injury Adjuster
Specialty Claims Management (S.C.M.)
09.2015 - 09.2018
- Streamlined claim investigations with thorough reviews of medical records, police reports, and witness statements.
- Evaluated policy coverage accurately, mitigating potential compliance issues and disputes.
- Improved departmental efficiency by mentoring new adjusters on best practices and procedures.
Education
AA Degree - Business Administration
Golden West College
Huntington Beach, CaSkills
- -Microsoft suite and digital tool proficiency
- -Problem solving and ability to work under pressure
- -Understanding of CA Fair Claims Settlement Practices
- -Digital Communication
- -Department of Insurance regulations and best practice’s
- Claims investigation
Accomplishments
- Maintained a consistent closing ratio of 100%.
Bilingual
Fluent in Spanish reading, writing and verbal communication
Certification
CA Fair Claims Settlement Practices
Languages
Spanish
Native or Bilingual
Timeline
Property Damage/Bodily Injury Adjuster
Specialty Claims Management (S.C.M.)
05.2023 - 10.2024
Commercial Auto Claim Adjuster
Amtrust Insurance Co.
09.2018 - 05.2023
Property Damage/Bodily Injury Adjuster
Specialty Claims Management (S.C.M.)
09.2015 - 09.2018
AA Degree - Business Administration
Golden West College
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