Adriane Maaghop
Surrey
Summary
Experienced and dedicated professional with a strong background in customer service, healthcare, and community support. Competent in data entry, live chat assistance, client relations, and caregiving. Proven ability to efficiently handle diverse needs and adapt well in a fast-paced environments. Committed to delivering exceptional service and support to individuals while upholding a high level of professionalism and thorough attention to detail.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Customer Account Specialist
Rogers Communications
12.2024 - 02.2025
- Enhanced overall user experience by addressing inquiries with efficiency and precision.
- Identified sales opportunities to drive revenue growth
- Performed accurate data entry for billing and rate verification, meeting performance goals
- Communicated with approximately [Number] clients daily to understand needs and explain product value.
Customer Account Specialist
Shaw Communications
06.2017 - 12.2024
- Delivered exceptional chat and email support, fostering strong client relationships
- Drove sales by identifying opportunities with clients
- Achieved targets by maintaining data accuracy.
Community Support Worker
Bayshore Rehab and Therapy
11.2015 - 06.2016
- Supported clients with daily activities, promoting independence and safety
- Monitored medication adherence and maintained confidential progress records
Behaviour Interventionist
Private Home Care
09.2012 - 09.2013
- Assisted a child with PDD-NOS in daily tasks, fostering independence and social skills
Community Support Worker - Student
Scott Road Connections
11.2012 - 12.2012
- Supported individuals with mental challenges in daily tasks and activities
Care Aide - Student
Hilton Villa
07.2012 - 08.2012
- Provided personal care, mobility support, and medication administration to elderly clients
Volunteer
Laurel Place
09.2010 - 07.2011
- Engaged elderly clients in recreational activities and companionship
Volunteer
Coast Mental Health
08.2010 - 06.2011
- Assisted a mentally challenged individual with daily tasks and activities
Education
Community Health Support -
Vancouver Career College
Surrey, BC01.2012
Medical Transcriptionist -
MTC Academy
Philippines01.2009
Bachelor of Science - Nursing
University of Pangasinan
Philippines01.2008
Skills
- Customer Service & Live Chat
- Caregiving & Medication Administration
- Senior Care (Dementia/Alzheimer's)
- Data Entry (50-60 WPM)
- MS Office Proficiency
Certification
- First Aid CPR/AED Level C, Lifesaving Society, Vancouver, BC, 2015
- Emergency First Aid - Community Care/Level B CPR, St. John Ambulance, Vancouver, BC, 2015
- Food Safe Certificate, Infoskills Learning Inc., Surrey, BC, 2010
- WHMIS, Infoskills Learning Inc., Surrey, BC, 2011
- Alzheimer's and Dementia Care, Vancouver Career College, Surrey, BC, 2012
- Long-Term Geriatric Care Aide, Vancouver Career College, Surrey, BC, 2012
- Teaching Assistant, Vancouver Career College, Surrey, BC, 2012
- Recreational Program Planning, Vancouver Career College, Surrey, BC, 2012
- Mental Health Community Care, Vancouver Career College, Surrey, BC, 2012
- Medication Administration, Vancouver Career College, Surrey, BC, 2012
Timeline
Customer Account Specialist
Rogers Communications
12.2024 - 02.2025
Customer Account Specialist
Shaw Communications
06.2017 - 12.2024
Community Support Worker
Bayshore Rehab and Therapy
11.2015 - 06.2016
Community Support Worker - Student
Scott Road Connections
11.2012 - 12.2012
Behaviour Interventionist
Private Home Care
09.2012 - 09.2013
Care Aide - Student
Hilton Villa
07.2012 - 08.2012
Volunteer
Laurel Place
09.2010 - 07.2011
Volunteer
Coast Mental Health
08.2010 - 06.2011
Community Health Support -
Vancouver Career College
Medical Transcriptionist -
MTC Academy
Bachelor of Science - Nursing
University of Pangasinan
- First Aid CPR/AED Level C, Lifesaving Society, Vancouver, BC, 2015
- Emergency First Aid - Community Care/Level B CPR, St. John Ambulance, Vancouver, BC, 2015
- Food Safe Certificate, Infoskills Learning Inc., Surrey, BC, 2010
- WHMIS, Infoskills Learning Inc., Surrey, BC, 2011
- Alzheimer's and Dementia Care, Vancouver Career College, Surrey, BC, 2012
- Long-Term Geriatric Care Aide, Vancouver Career College, Surrey, BC, 2012
- Teaching Assistant, Vancouver Career College, Surrey, BC, 2012
- Recreational Program Planning, Vancouver Career College, Surrey, BC, 2012
- Mental Health Community Care, Vancouver Career College, Surrey, BC, 2012
- Medication Administration, Vancouver Career College, Surrey, BC, 2012
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