ADRIANE ALEXANDER
Mississauga,Ontario
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Undergraduate Program Secretary - School of Human Resources Management
York University - Faculty of Liberal Arts & Professional Studies
Toronto, Ontario
08.2016 - 12.2018
- Explained York University's policies and procedures to faculty, students, staff, and the public
- Provided general information to prospective and/or current students regarding degree and program requirements
- Provided administrative, course, and program support to the undergraduate program
- Provided support for meetings, committees and/or events; arranges logistics including room/venue booking, catering and technology; prepares and sends invitations
- Verified identity of students and assists students with enrolling into courses
- Organized program midterm, final, and deferred exam processes
- Ordered textbooks and desk copies from York University Bookstore
- Assisted with program course evaluation process
- Arranged for students to review exams
- Notified faculty members of grade submission deadlines and collected grade spreadsheets
- Maintained course files and archives of course materials
- Liaised with RO to address course discrepancies or classroom changes, as needed
- Maintained course wait lists and mounted permissions when needed
- Frequent use of SIS, CEO, and the Course Evaluation online system
- Provided support for Academic Honesty inquiries including scheduling, arranging for logistics, and confirming dates with attendees.
Manager
Revolution MMA & Fitness
Toronto, Ontario
04.2014 - 08.2016
- Processed transactions
- Responsible for opening and closing procedures
- Answered phone calls, emails, and booked appointments
- Responsible for managing overdue accounts
- Organized events (ie
- In-house competitions, gradings, birthday parties, etc.)
- Responsible for memberships and accounts
- Processed payments and payroll
- Trained new employees.
Receptionist - Office of the Dean, Faculty of Liberal Arts & Professional Studies
York University
Toronto, Ontario
01.2016 - 02.2016
- Greeted students, faculty members, and guests coming for appointments
- Informed Academic Directors and various staff members that their appointments have arrived
- Ensured opening and closing procedures are completed on time and properly
- Retrieved and redistributed mail
- Answered phone calls and emails
- Supported faculty and administrative staff with individual tasks
- Ordered supplies through SmartBuy.
Graduate Program Secretary - Communication & Culture
York University
Toronto, Ontario
- Directed student queries to either the Graduate Program Assistant or Graduate Program Director
- Delivered important student documents to the Faculty of Graduate Studies
- Ensured Comprehensive Examination forms were completed
- Ordered catering for department events
- Booked classrooms
- Updated department website (WordPress)
- Supported the Graduate Program Assistant with various tasks
- Answered phone calls and emails from faculty and students
- Posted notifications to the Communication and Culture Spaces website to keep students current with new opportunities
- Mounted permissions for students to enroll and drop courses
- Emailed faculty members with current students class lists (GAM)
- Calculated Grade Point Averages from OGS/SSHRC applicants.
Client Service/Program Support Representative - School of Social Work
York University
Toronto, Ontario
- Interacted with students in a kind, compassionate, knowledgeable and professional manner
- Ensured opening and closing procedures were completed on time and properly
- Retrieved and redistributed mail
- Answered phone calls, emails, and booked advising appointments
- Supported faculty and administrative staff with individual tasks
- Directed students to the various events held by the School
- Ensured office supplies were well stocked and ordered in a timely manner using SmartBuy
- Learned how to maintain and reconcile the budget for the Undergraduate and Graduate programs.
Client Service/Program Support Representative - Philosophy Department
York University
Toronto, Ontario
- Retrieved and redistributed mail
- Answered phone calls and emails
- Supported faculty and administrative staff with individual tasks
- Ensured office supplies were well stocked and ordered in a timely manner using SmartBuy
- Filed course work from previous terms
- Completed Course Performance Summary sheets for students to submit to the Registrar's Office
- Assisted Administrative Assistant and Undergraduate Program assistant with Tenure and Promotion.
Research Assistant
The Human Rights, Participatory Growth, and Poverty Eradication Program, York University
Toronto, Ontario
09.2011 - 09.2012
- Conducted research on various areas dealing with poverty
- Organized charity events
- Completed research projects relating to issues surrounding global and local poverty and social inequity
- Composed and distributed documents (ie
- Donation request letters, invitations to conferences/events, etc.) to various organizations in and around York University
- Planned and executed conferences held at York University with members of the research team.
Education
Doctorate of Naturopathy -
Canadian College of Naturopathic Medicine
05-2022
B.A. (Hons.) Psychology -
York University
06-2016
Skills
- Excellent written communication skills
- Effective customer service skills
- Effective communication skills to elicit and provide accurate information in a clear and concise manner
- Ability to exercise tact, diplomacy, and discretion while maintaining confidentiality
- Excellent organizational and time management skills
- Typing speed exceeding 40-45 wpm, with accuracy
- Extensive knowledge of conducting and applying research (ie PubMed, SPSS, google scholar)
- Demonstrated ability to work independently and in a team environment
- Ability to exercise good judgement and initiative
- Ability to prioritize tasks and meet deadlines
- Excellent organizational skills including setting priorities and working in high volume environments
- Excellent attention to detail
- Excellent knowledge of computer software (ie Microsoft Word, Excel, Outlook); Email (eg, Gmail), Teams, MachForms, OneDrive, etc with the ability to learn new software applications
- Working knowledge of learning management systems (ie Moodle, SIS, CEO, Course Evaluation online system)
- Ability to maintain and update departmental websites using WordPress
- Social media skills (ie Facebook, Twitter, etc)
- Excellent knowledge of video-conferencing applications (ie Teams, Zoom)
- Event and meeting coordination (room booking, invitations, RSVPs, arranging for venue, catering, and parking)
Certification
- Doctorate of Naturopathy, Canadian College of Naturopathic Medicine (2022)
- B.A. (Hons.) Psychology - York University (2016)
- O.S.S.D - Loretto Abbey Catholic Secondary School (2011)
- CPR(C) Certification (2022)
References Available
True
Volunteer Experience
- Volunteer Coordinator, The Poverty Eradication Project at York University
- Internal Coordinator, The Poverty Eradication Project at York University
Languages
English
Full Professional
Timeline
Undergraduate Program Secretary - School of Human Resources Management
York University - Faculty of Liberal Arts & Professional Studies
08.2016 - 12.2018
Receptionist - Office of the Dean, Faculty of Liberal Arts & Professional Studies
York University
01.2016 - 02.2016
Manager
Revolution MMA & Fitness
04.2014 - 08.2016
Research Assistant
The Human Rights, Participatory Growth, and Poverty Eradication Program, York University
09.2011 - 09.2012
Graduate Program Secretary - Communication & Culture
York University
Client Service/Program Support Representative - School of Social Work
York University
Client Service/Program Support Representative - Philosophy Department
York University
Doctorate of Naturopathy -
Canadian College of Naturopathic Medicine
B.A. (Hons.) Psychology -
York University
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