Spreadsheets
Adriana Uribe
Retail Store Supervisor
88 Robins Ave,ON
Summary
As a proactive merchandise supervisor I've have been encountered with many challenges one of the most difficult is to create an harmonious work with good communication and environment to work , where everyone trust one another I think that is the key to show what your capable to achieve like problem-solving skills 5 years of experience, organizational skills 3 years of experience, couch team members 4 + years.
Overview
3
3
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Retail Department Supervisor
H&M
Guadalajara, Jalisco
02.2021 - 09.2022
- Have a clear communication to all the staff to focus in several manners such as business performance, training, completing projects through out daily meetings.
- Executing proper scheduling to maximize commercial activities such as (sales, events) and ensuring that customer service standards of the company are always delivered through active couching
- Identify opportunities to increase customer satisfaction, helping with their queries and complains with the management team.
- Solve and ensure that all employes issues are brought to the store manager.
- Assist the manager team in developing sales advisors and training to make sure everyone is up to date with any new changes withing the company.
Customer Service Supervisor
Construction Supplier Aceros y complementos
Guadalajara, Jalisco
12.2019 - 01.2021
- Monitor staff performance and helping them with transactional an repetitive processes like respond to requests from email, chat or phone, managing complains and payments
- Assessing customer service staff activities, and providing them with regular performance feedback
- Conducted training and mentored team members to promote productivity, and to ensure the fulfillment of the company policies thought out a friendly service.
- Compiled and analyzed customer feedback data to develop new strategies and corrective action.
Education
Bachelor of Science - ADMINISTRATIVE ENGENIERING
CENTRO UNIVERSITARIO DE CIENCIAS EXACTAS
GUADALAJARA 08.2005 - 01.2010
Skills
Leading large departments
Software
Project Management
Social Media
Interests
Volunteering with animal causes, Running, and organize spaces
Timeline
Retail Department Supervisor
H&M
02.2021 - 09.2022
Customer Service Supervisor
Construction Supplier Aceros y complementos
12.2019 - 01.2021
Bachelor of Science - ADMINISTRATIVE ENGENIERING
CENTRO UNIVERSITARIO DE CIENCIAS EXACTAS
08.2005 - 01.2010
Similar Profiles
Vincent DIDRICHEVincent DIDRICHE
Marchandiseur visuel at H&MMarchandiseur visuel at H&M
Christina Isabel IsaisChristina Isabel Isais
Part-Time Sales Associate at H&MPart-Time Sales Associate at H&M
Gurvinder SinghGurvinder Singh
Retail Sales Associate at H&MRetail Sales Associate at H&M
Shelby IversonShelby Iverson
Sales Advisor at H&MSales Advisor at H&M
Lystra David-StanleyLystra David-Stanley
AP Literature and Composition Teacher at Capital Prep BronxAP Literature and Composition Teacher at Capital Prep Bronx