Summary
Overview
Work History
Education
Skills
Timeline
Generic

Adriana Ulloa

Hacienda Heights

Summary

Seasoned bilingual (Spanish/English) professional with over 25 years in customer service, including impactful roles at New American Funding. Excelled in loan processing and client relations, leveraging strong communication and problem-solving skills to exceed customer expectations. Demonstrated proficiency in computer literacy and organization, achieving high levels of efficiency and client satisfaction.

Overview

20
20
years of professional experience

Work History

Instructor

Good Living Community Services Inc.
06.2023 - Current

As an Instructor I service the Developmentally Disabled. I assist individuals with activities of daily living. Such as providing assistance with daily tasks, chores, and errands.

Loan Officer

New American Funding
12.2020 - 08.2022
  • Maintained strict confidentiality of bank records and client information.
  • Submitted loan applications to underwriter for verification and recommendations.
  • Originated, reviewed, processed, closed, and administered customer loan proposals.
  • Assisted customers in understanding loan terms and conditions to make informed decisions.
  • Examined customer loan applications for loan approvals and denials.
  • Developed strong relationships with customers through high levels of customer service.

Real Estate Loan Officer

Olive Tree Lending
03.2004 - 07.2020


  • Generated leads.
  • Returned executed loan packages to lender for review and approval in accordance with lender instructions.
  • Scheduled closing appointments for seller and buyer or arranged for delivery of documents for out of area closings.
  • Prepared documents for closing and handled complete disbursement and follow up of escrow transactions.
  • Developed and maintained relationships with customers, lenders and other third parties.
  • Assisted customers with completing loan applications and other paperwork.
  • Negotiated loan terms and conditions with customers to secure best deal.

Education

Associate Of General Studies - General Studies

Cerritos College
Norwalk, CA

Real Estate License - Real Estate

Real Estate Trainers
Anaheim, CA
03.2003

GED - General Studies

Bell Gardens High School
Bell Gardens, CA
06.1994

Skills

Over 25 years of Customer Service experience

Bilingual Spanish/English

Communication skills

Active listening skills

Computer literate

Teamwork

Problem-solving skills

Time management skills

Attention to detail

Organization skills

Timeline

Instructor

Good Living Community Services Inc.
06.2023 - Current

Loan Officer

New American Funding
12.2020 - 08.2022

Real Estate Loan Officer

Olive Tree Lending
03.2004 - 07.2020

Associate Of General Studies - General Studies

Cerritos College

Real Estate License - Real Estate

Real Estate Trainers

GED - General Studies

Bell Gardens High School
Adriana Ulloa