Adriana Salazar Zarate
Ontario
Summary
Personable and dedicated customer service representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Individual pursuing flexible part-time or full-time employment with weekend and evening shift options.
Overview
5
5
years of professional experience
Work History
Teller
Wells Fargo
Ontario
04.2023 - 11.2024
- Promoted bank products and services to enhance customer experience.
- Resolved customer issues promptly, maintaining high satisfaction levels.
- Received and processed customer transactions, including deposits, withdrawals, loan payments and other banking services.
- Balanced cash drawer daily to ensure accurate record-keeping and compliance.
- Adhered to security protocols to protect customer data and financial assets consistently.
Quality Assurance Specialist
Walmart.com
Chino
09.2019 - 12.2022
- Developed and maintained quality assurance protocols, processes and procedures.
- Maintained knowledge of current industry developments and regulatory requirements for quality assurance purposes.
- Monitored manufacturing processes and identified areas for improvement, reducing production errors by 30%.
- Conducted thorough quality inspections of products on Walmart's e-commerce platform.
- Implemented process improvements to enhance operational efficiency in the warehouse environment.
Education
Associate of Arts - Business Administration
Chaffey College
Rancho Cucamonga, CA06-2023
Associate of Science - Radiology Technology
Mt. San Antonio College
Walnut, CASkills
- Customer service
- Problem solving
- Attention to detail
- Communication skills
- Strong work ethic
- Spanish speaking
Timeline
Teller
Wells Fargo
04.2023 - 11.2024
Quality Assurance Specialist
Walmart.com
09.2019 - 12.2022
Associate of Arts - Business Administration
Chaffey College
Associate of Science - Radiology Technology
Mt. San Antonio College
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