Adriana Roti
Whitby,ON
Summary
Pursuing full time role that presents professional challenges. Friendly and hardworking team player with proven experience in customer-facing roles. Skilled at resolving issues with patience and professionalism, while maintaining a positive customer experience. Recognized for reliability, strong work ethic, and the ability to thrive under pressure. Highly adaptable, quick to learn new skills, and committed to delivering quality results in fast-paced Environments.
Overview
5
5
years of professional experience
Work History
Closing Manager
Halendas Meats
Whitby, ON
08.2021 - Current
- Prepared registers for closing shift and assigned team member positions while maintaining high level of guest service.
- Oversaw daily cash deposits ensuring funds were accounted correctly resulting in increased accuracy.
- Maintained a clean and organized store environment, upholding company standards for cleanliness during closing procedures.
- Implemented safety measures for the store''s end-of-day operations, reducing potential risks associated with late-night activities such as cash handling or locking doors securely after closeout is completed.
- Stocked empty shelves and assembled merchandise neatly on racks and in displays to prepare for opening shift.
- Trained new employees on proper closing procedures, setting them up for success in their roles within the organization.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Developed comprehensive checklist for closing activities, ensuring no steps were missed and enhancing efficiency.
- Interacted well with customers to build connections and nurture relationships.
Babysitting
Family/Friends
Whitby, ON
09.2020 - Current
- Created an enjoyable atmosphere during babysitting sessions through storytelling, games, and music.
- Enhanced parent satisfaction by providing consistent and reliable babysitting services for date nights.
- Developed strong bonds with families, resulting in long-term relationships and repeat babysitting opportunities.
- Built trust with both parents and children by consistently demonstrating professionalism, punctuality, and dependability throughout each babysitting assignment.
- Maintained clean and organized living spaces throughout duration of babysitting responsibilities.
Customer Service Cashier
Lowes Home Improvment
Oshawa, ON
04.2021 - 08.2021
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions
- Answered product questions using knowledge of sales and store promotions.
- Assisted customers in locating products, improving overall shopping efficiency and satisfaction.
- Ensured cleanliness and organization of checkout area, contributing to positive shopping environment.
- Learned duties for various positions and provided backup at key times.
Education
High School Diploma -
Father Leo. J Austin
Whitby, ONSkills
- Customer service focus
- Workplace safety
- Relationship building
- Strong leadership
- Well developed social skills
- Multitasking and handling multiple high priority tasks at once
- Work well alongside a team with respect and professional mannerisms
- Able to adapt and learn new skills
- Able to provide friendly support and build strong relationships with customers
Languages
English
Full Professional
Timeline
Closing Manager
Halendas Meats
08.2021 - Current
Customer Service Cashier
Lowes Home Improvment
04.2021 - 08.2021
Babysitting
Family/Friends
09.2020 - Current
High School Diploma -
Father Leo. J Austin