Adriana Rodriguez
Fort Erie,ON
Summary
Consistently providing memorable experiences and goes the extra mile to build loyal and satisfied customers. Enjoys teaching new employees, and helping them understand prioritizing customer satisfaction. Takes the time to get to know customers personally to ensure their satisfaction and enjoyment with every visit.
Overview
6
6
years of professional experience
Work History
Barista/Barista Trainer
Starbucks
10.2021 - Current
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
- Taught proper procedures and strategies for success to new employees.
- Trained new employees in groups and in one-on-one scenarios.
Customer Service Representative
The Brick
03.2021 - 10.2021
- Handled customer inquiries and suggestions courteously and professionally.
- Utilized customer service software to manage interactions and track customer satisfaction.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Retail Sales Associate Cashier
Kate Spade
11.2019 - 02.2020
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
Store Front Cashier
Tim Horton's - Store
06.2017 - 05.2019
- Counter service
- Handled cash with high accuracy and took care to check bills for fraud.
- Greeted customers and responded to requests for information.
- Handled customer complaints and concerns and escalated to direct supervisor for quick resolution.
Education
General Arts And Science Certificate -
Niagara College
Niagara On The Lake, ON04.2020
High School Degree -
Lakeshore Catholic
Port Colborne, ON06.2018
Skills
- Kind and empathetic
- Fast learner
- Cooperative team member
- Engaging personality
- Reliable and punctual
- Coordinating with Supervisors
- Leading Employees
- Adaptive and Creative
Timeline
Barista/Barista Trainer
Starbucks
10.2021 - Current
Customer Service Representative
The Brick
03.2021 - 10.2021
Retail Sales Associate Cashier
Kate Spade
11.2019 - 02.2020
Store Front Cashier
Tim Horton's - Store
06.2017 - 05.2019
General Arts And Science Certificate -
Niagara College
High School Degree -
Lakeshore Catholic
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