Adriana Reyes
Hesperia
Summary
Professional Management Specialist with proven skills in coordination, planning, and process improvement. Experienced in conducting inspections and spotting areas for improvement. Strong focus on teamwork and delivering results in fast-paced settings. Skilled in project management, communication, and problem-solving. Reliable and adaptable. Quick to adjust to changing needs with accuracy and efficiency.
Overview
14
14
years of professional experience
Work History
Population Management, Coordinator
Kaiser Permanente
10.2024 - Current
- Entered data, generated reports, and produced tracking documents.
- Improved team productivity with regular communication and progress updates, fostering a collaborative work environment.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Gathered and organized materials to support operations.
- Managed project timelines for successful completion, ensuring milestones were met and deadlines were adhered to.
- Enhanced customer satisfaction by responding promptly to inquiries and addressing concerns professionally.
- Collaborated with department heads to develop strategic plans aligning with overall company objectives, fostering a unified approach toward shared goals.
- Coordinated cross-functional teams, resulting in seamless project execution and enhanced outcomes.
- Improved project outcomes with meticulous attention to detail in planning phases, ensuring all requirements were met ahead of deadlines.
- Managed multiple high-priority projects simultaneously with a keen eye for detail ensuring deadlines were met without compromising quality standards.
- Increased overall efficiency with meticulous organization, scheduling, and resource allocation.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Coordinated events that showcased the organization''s mission and services, attracting new supporters and raising awareness about key issues.
- Monitored progress towards outreach goals regularly, making adjustments as needed to ensure continued success of initiatives.
Pharmacy Technician
Ralphs Pharmacy
08.2011 - 10.2024
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Trained new pharmacy technicians on proper procedures and best practices, ensuring consistent quality of service.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Enhanced patient care by accurately filling and dispensing prescriptions in a timely manner.
- Increased customer satisfaction by delivering friendly, personalized service during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Worked with computerized and automated systems for dispensing medications and editing new patient profiles.
Internship Student
Public Health Facilities Inspection
01.2022 - 05.2022
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Streamlined inspection processes by utilizing digital tools and technologies for reporting, tracking, and communicating findings to appropriate parties.
- Participated in interagency collaborations to address complex public health issues such as disease outbreaks or emergency response situations.
- Analyzed historical data for various workload activities in quantity metrics and developed projections for complains and facility- reported incidents Fall- Related Injuries and validation surveys requested by the federal and state government.
- Assisted with data analysis for the next year's budget and updated the current and assisted information.
- Analyzed COVID data from Content Management System.
- Shadowed staff and learned advanced work.
- Participated in research to support employer's goals and objectives.
Education
Bachelor of Science - Public Health
California State University, Los Angeles
Los Angeles, CA05-2022
Associate of Science - Public Health, Behavioral Science, Natural Science
Pasadena City College
Pasadena, CA06-2020
Skills
- Excellent research abilities with a focus on data analysis and projections
- Strong problem- solving skills to support public health initiatives
- Effective communication and interpersonal skills
- Detail- oriented and committed to accuracy and efficiency
- Proficient in computer skills and data analysis tools
- Self-motivated and adaptable to new challenges
- Employee training
- Customer relation
- Hazard analysis
- Chemical handling
- Food safety
English and Spanish
Bilingual can speak and write both Spanish and English
Timeline
Population Management, Coordinator
Kaiser Permanente
10.2024 - Current
Internship Student
Public Health Facilities Inspection
01.2022 - 05.2022
Pharmacy Technician
Ralphs Pharmacy
08.2011 - 10.2024
Bachelor of Science - Public Health
California State University, Los Angeles
Associate of Science - Public Health, Behavioral Science, Natural Science
Pasadena City College
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