Adriana Rangel
Lacombe,AB
Summary
Highly motivated professional with a strong sense of empathy and a positive, supportive mindset. Bachelor’s degree in Business Administration with over 20 years of experience in customer relationship management, team collaboration, office administration, and decision-making within people-centered environments. Deeply committed to contributing to mental health organizations that promote emotional well-being and social support. Holds a Master’s degree in Emotions.
Overview
30
30
years of professional experience
Work History
Mortgage Broker Manager
Soluciones Hipotecarias
Mexico City
12.2004 - Current
- Led team in developing mortgage solutions tailored to client needs.
- Streamlined operational processes, improving efficiency across departments.
- Managed client relationships, enhancing customer satisfaction and retention rates.
- Analyzed market trends to inform strategic decision-making and product offerings.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
Mortgage Specialist Senior
GE Money
Mexico City
05.2002 - 04.2004
- Analyzed customer financial profiles to recommend suitable mortgage products.
- Facilitated loan applications and documentation process for clients, ensuring compliance with regulations.
- Collaborated with underwriters to expedite approval processes and resolve discrepancies efficiently.
- Provided expert guidance on mortgage options, enhancing client understanding and satisfaction levels.
- Achieved high customer retention rate through exceptional relationship management and personalized service.
- Provided comprehensive financial guidance to clients, recommending suitable mortgage products based on their needs and goals.
- Collaborated with real estate agents to establish referral networks, fostering mutually beneficial partnerships.
- Managed a diverse pipeline of mortgage applications, prioritizing tasks effectively to meet deadlines consistently.
Bank Branch Manager
HSBC Bank
Mexico City
12.1995 - 01.2001
- Led daily operations to ensure compliance with banking regulations and policies.
- Managed branch staff, providing training and mentorship to enhance team performance.
- Developed and implemented strategic plans to improve customer service and satisfaction.
- Analyzed financial reports to identify trends, optimizing branch profitability and efficiency.
- Fostered relationships with local businesses to drive community engagement and increase deposits.
- Collaborated with upper management on strategic initiatives aimed at market expansion and growth opportunities.
- Fostered strong relationships with clients by addressing their needs promptly and providing personalized financial solutions.
Education
Bachelor's Degree - Business And Administration
Master's Degree - Emotions
07-2021
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Business administration
- Customer relationship management
- Organizational skills
- Excellent communication
- Positive attitude
- Computer skills
- Friendly, positive attitude
- Dependable and responsible
Languages
English
Full Professional
Spanish
Native or Bilingual
Timeline
Mortgage Broker Manager - Soluciones Hipotecarias
12.2004 - Current
Mortgage Specialist Senior - GE Money
05.2002 - 04.2004
Bank Branch Manager - HSBC Bank
12.1995 - 01.2001
National Autonomous University of Mexico - Bachelor's Degree, Business And Administration
Institute of Emotional Ecology - Master's Degree, Emotions