Adriana Ponce
Employee Experience And Engagement
Pittsburg
Summary
People-centered bilingual administrative professional (fluent in Spanish – read, write, and speak) with six years of experience driving employee engagement, streamlining operations, and leading high-performing teams. Skilled in fostering strong relationships across all levels of an organization, with a track record of developing strategies that boost satisfaction and productivity. Adept at identifying process inefficiencies, managing complex projects, and creating a positive, solutions-oriented work environment. Known for a detail-oriented mindset, leadership agility, and a strong commitment to continuous growth, ready to bring energy and insight to a new challenge.
Overview
6
6
years of professional experience
2019
2019
years of post-secondary education
2
2
Certifications
2
2
Languages
Work History
Employee Experience & Engagement Manager
Rubicon Programs Inc.
11.2021 - 07.2025
- Organized and coordinated employee events like All Staff meetings and Wellness Fairs, which fostered a sense of community and enhanced engagement among staff.
- Developed and implemented an employee engagement strategy that increased overall satisfaction scores by 25%, contributing to a more positive workplace culture and helping to reduce turnover rates.
- Established a recognition program that celebrated employee achievements, which boosted morale and created a stronger sense of belonging within the team.
- Ensured compliance with labor laws and regulations, maintaining accurate records and reports related to hiring, onboarding, and employee performance, which safeguarded the company's legal standing.
- Addressed and resolved employee concerns and conflicts, fostering a positive and productive work environment that encouraged open communication.
- Designed, administered, and analyzed employee engagement surveys to gather feedback on various workplace aspects, helping to identify areas for improvement based on the analyzed results.
- Developed and oversaw onboarding programs to ensure new hires had a positive and seamless introduction to the company culture and operations, which enhanced retention from day one.
- Created and managed employee recognition and reward programs to acknowledge and celebrate achievements, strengthening team cohesion and motivation.
- Developed initiatives that promoted a positive workplace culture, including diversity and inclusion efforts, wellness programs, and team-building activities, which enriched the employee experience.
- Tracked and analyzed key metrics related to employee engagement and experience, providing regular reports to senior leadership and making data-driven recommendations.
Recruitment & Engagement Specialist
Rubicon Programs Inc.
04.2021 - 11.2021
- Recruitment and Sourcing: Identify and engage top talent through various channels, including job boards, social media, networking events, and referrals.
- Interview Coordination: Schedule and conduct phone interviews, screen candidates, and collaborate with hiring managers to evaluate applicants.
- Onboarding: Facilitate the onboarding process for new hires, including orientation, paperwork, and training to ensure a smooth transition into the company.
- Market Research: Conduct research on industry trends, and competitor practices to ensure the organization's talent strategies remain competitive.
- Recognition Programs: Create and manage employee recognition and reward programs to acknowledge and celebrate employee achievements and contributions.
- Vendor Management: Manage relationships with external recruitment agencies, job boards, and other talent acquisition vendors to optimize the recruitment process.
Talent Specialist
Rubicon Programs Inc.
07.2019 - 04.2021
- Recruitment and Sourcing: Identify and engage top talent through various channels, including job boards, social media, networking events, and referrals.
- Interview Coordination: Schedule and conduct phone interviews, screen candidates, and collaborate with hiring managers to evaluate applicants.
- Onboarding: Facilitate the onboarding process for new hires, including orientation, paperwork, and training to ensure a smooth transition into the company.
- Market Research: Conduct research on industry trends, and competitor practices to ensure the organization's talent strategies remain competitive.
- Employee Relations: Address and resolve employee concerns and conflicts. Foster a positive and productive work environment.
- Recruitment Support: Assist with the recruitment process by posting job ads, screening resumes, conducting phone screening interviews, and coordinating with hiring managers.
Education
A.A. Degree -
Los Medanos College
Pittsburg, CA07-2019
Pharmacy Technician certificate - undefined
Everest College
San Francisco, CASkills
Employee Engagement Strategy Development: Skilled in designing and implementing comprehensive engagement strategies to enhance employee satisfaction and productivity
Project Leadership and Negotiation: Capable of leading projects and negotiating project details resulting in favorable outcomes
Team Motivation and Reliability: Enthusiastic and reliable, with the ability to motivate teams in achieving established goals and fostering a positive workplace culture
Conflict Resolution and Sensitivity: Ability to maintain patience and sensitivity while successfully resolving employee, and client concerns
Autonomous Work Capability: Able to complete work tasks with or without supervision
Relationship Building: Skilled at building solid and trusting relationships with employees, business partners, and other stakeholders
Employee Feedback and Program Management: Experienced in administering employee surveys, analyzing feedback, and developing programs to address engagement gaps
Event Planning and Coordination: Proficient in organizing and coordinating employee events, and team-building activities to boost engagement
Technical Skills: Microsoft Office Specialist certification, Word and Excel
Strategic thinking
Risk assessments
Accounts payable
Business analysis
Accomplishments
- Achieved increased retention by 19% with introducing AwardCo as the rewards and recognition platform. I also introduced new recognition programs which changed the way managers perceived recognition.
- Collaborated with team of 8 in the development of annual wellness fair planning 5 years in a row. Streamed lined planning process by creating planing templates, trackers, and a vendor inventory.
- Achieved increased participation by 25% for annual marathon through helping others understand the what's in it for them.
- Collaborated across department such as HR, IT, Facilities, and Fiance to enhance our onboarding experience to streamline the process for all stakeholders, including the hiring manager and new hire.
Certification
Employee Experience, Disney Institute
Timeline
Employee Experience, Disney Institute
10-2023
Employee Experience & Engagement Manager
Rubicon Programs Inc.
11.2021 - 07.2025
Recruitment & Engagement Specialist
Rubicon Programs Inc.
04.2021 - 11.2021
Talent Specialist
Rubicon Programs Inc.
07.2019 - 04.2021
ProACT, Deescalatioin for Crisis Intervention
01-2017
Pharmacy Technician certificate - undefined
Everest College
A.A. Degree -
Los Medanos College