ADRIANA ORTEGA
BURNABY,BC
Summary
Dynamic and results-driven customer service with extensive experience in high-volume prospecting, customer relationship building, and market expansion. I have a huge understanding of international students' needs, and I am passionate about helping them. Committed to personal growth, resilient in the face of challenges, and highly motivated to deliver exceptional results.
Overview
9
9
years of professional experience
Work History
Business Development Manager
Cornerstone International College
Vancouver, Canada
04.2024 - Current
- Serve as the first point of contact for the school, building strong relationships with regional partners and expanding market reach through international expos. As I am, I focused on the Latin American market before expanding collaborations with the African and Philippine markets. markets
- Scheduling monthly training with the new partners, as well as the current ones. I have to ensure they understand the promotions, procedures, and processes we need to handle for the new registration of students, payments, and commissions.
- I supervised the roles and daily tasks of sales juniors, where I implemented processes that facilitated activities and prevented mistakes.
- Negotiate with partners from Latin America to bring groups of students to fill the new campus in Calgary, increasing student enrollment from the LATAM market by 0% to 10%.
- Collaborate internally with the Sales Director and Immigration Consultant to guarantee the best for our international students.
Senior Sales Representative
Cornerstone International College
Vancouver, Canada
02.2022 - 03.2024
- Conducted high-volume prospecting in LATAM markets, managed outreach to potential partners, and generated new leads, resulting in a 30% increase in total leads from educational fairs in Mexico, Colombia, Ecuador, and Peru.
- Collaborated on the new intake days with the admissions and student services department, and coordinated all the materials and services provided to our new students.
- Provided consultative customer service by analyzing client needs, and recommending tailored education solutions.
- Produced and monitored sales reports using HubSpot Velocity to assess sales pipeline efficiency, and inform strategic adjustments.
- Achievements: Increased partnership satisfaction by up to 30% as they appreciated our support for our students.
- Increased annual sales revenue by over 130%, from $1.5 million in 2022 to $3.5 million in 2023.
Student Advisor
Cornerstone International College
Vancouver, Canada
07.2019 - 02.2022
- Supervised and trained new student advisors, ensuring they effectively handled many inquiries, admissions processes, and student support services.
- Led needs assessment sessions for international students, providing personalized guidance, and improving engagement throughout their academic journey.
- Coordinated and managed scheduling, ensuring efficient service delivery, timely accommodation arrangements, and seamless payment processing, even during peak enrollment periods.
- Managed front-line support, responding to student inquiries via email, phone, and in-person interactions, while directing students to relevant institutional resources.
- Developed and implemented service improvements, ensuring a welcoming and inclusive environment for students of diverse backgrounds.
- Awareness: Advised students on study permit extensions, successfully increasing internal retention rates through service upselling.
- Enhanced student satisfaction by providing empathetic and culturally sensitive support, with 85% of students reporting positive service experiences during the pandemic.
Sales Coordinator (LATAM)
Open Legacy S.A de C.V
Mexico City, Mexico
04.2016 - 08.2018
- Achievements: Secured major contracts with Bancolombia (Colombia), Pichincha Bank (Ecuador), and Citibanamex (Mexico)
Education
Digital Marketing Diploma -
Cornerstone International Community College of Canada
Vancouver, BC10.2022
International Business Management Diploma -
Cornerstone International Community College of Canada
Vancouver, BC06.2021
Hospitality Management Diploma -
Cornerstone International Community College of Canada
Vancouver, BC02.2020
Bachelor's Degree - Industrial Administration
07.2010
Skills
- High-volume prospecting
- Consultative sales
- Excellent communication
- Interpersonal skills
- Customer-first approach
- Proficiency in CRM systems
- Microsoft Office Suite
- Event planning
- Customer service
- Strong adaptability
- Problem-solving abilities
- Relationship building
Professional Highlights
- Proven track record of achieving and exceeding sales targets through a collaborative approach
- Experienced in consultative selling, market development, and CRM utilization for maximum engagement
- Highly adaptable, resilient in the face of challenges, and skilled at providing outstanding customer support
Languagesen
English
Professional
Spanish
Full Professional
Timeline
Business Development Manager
Cornerstone International College
04.2024 - Current
Senior Sales Representative
Cornerstone International College
02.2022 - 03.2024
Student Advisor
Cornerstone International College
07.2019 - 02.2022
Sales Coordinator (LATAM)
Open Legacy S.A de C.V
04.2016 - 08.2018
Digital Marketing Diploma -
Cornerstone International Community College of Canada
International Business Management Diploma -
Cornerstone International Community College of Canada
Hospitality Management Diploma -
Cornerstone International Community College of Canada
Bachelor's Degree - Industrial Administration
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