Adriana Obregon
London,ON
Summary
Dynamic business professional with a proven track record in small business operations and strategic planning. As a Business Manager at Northside Dog Training, I enhanced customer satisfaction and increased team productivity through effective leadership and process improvements. Skilled in business marketing and negotiation, I thrive in fostering positive client relationships.
Overview
11
11
years of professional experience
Work History
Small Business Owner
Self
01.2025 - Current
- Implemented effective marketing strategies to increase local brand awareness.
- Engaged with customers to gather feedback and improve overall experience.
- Promoted business via social media to generate leads and maximize brand identity.
Business Manager
Northside Dog Training
09.2019 - Current
- Managed the day-to-day operations of the business including scheduling resources, monitoring workflow and ensuring deadlines are met.
- Assisted in developing strategies to enhance customer satisfaction and retention.
- Implemented process improvements that streamlined administrative tasks and reduced delays.
- Increased overall team productivity by fostering a positive work environment and providing effective leadership.
Site Cleaner
Scandinavian Building Maintenance
09.2018 - 06.2019
- Maintained cleanliness and sanitation of site to ensure compliance with health and safety standards.
- Operated specialized cleaning equipment and tools for efficient surface maintenance.
- Monitored inventory levels of cleaning supplies, ensuring timely replenishment and minimal disruptions.
Private Cleaner
ACT Lighting
09.2018 - 06.2019
- Developed and implemented efficient processes, improving turnaround time for service requests.
- Conducted regular inspections to maintain high cleanliness standards across all assigned areas.
- Collaborated with clients to customize cleaning plans that meet specific needs and preferences.
Secretary
Speedy Gonzalez Auto Glass
08.2014 - 12.2017
- Coordinated schedules and appointments for executives, ensuring efficient time management.
- Facilitated communication between departments, enhancing collaboration and workflow efficiency.
- Developed and implemented filing systems, improving document organization and accessibility.
- Scheduled appointments and conducted follow-up calls to clients.
- Entered data into system and updated customer contacts with information to keep records current.
- Provided exceptional customer service by promptly addressing inquiries and resolving issues professionally.
Skills
- Small business operations
- Planning and execution
- Business marketing
- Goal setting
- Business management and development
- Strategic planning
- Negotiation
Languages
English
Full Professional
Timeline
Small Business Owner
Self
01.2025 - Current
Business Manager
Northside Dog Training
09.2019 - Current
Site Cleaner
Scandinavian Building Maintenance
09.2018 - 06.2019
Private Cleaner
ACT Lighting
09.2018 - 06.2019
Secretary
Speedy Gonzalez Auto Glass
08.2014 - 12.2017