Adriana Newman
Westlock,AB
Summary
Professional and knowledgeable Administrator/Receptionist versed in administrative support and customer service. Offering 6+ years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Professional Horse Trainer
Twisted Pine Farms
Westlock, AB
11.2020 - Current
- Prepared horses for specific competitions or tasks.
- Scheduled farrier and vet appointments regularly.
- Maintained clean, neat and hazard-free animal areas to protect individual health and wellbeing.
- Accustomed animals to training team members and established processes with strategic contact and firm but soothing tones.
- Assessed animals and consulted with owners about suitability for desired use based on temperament, age and other factors.
Client Experience Manager
Anywhere Works
Westlock, AB
09.2021 - 03.2022
- Coordinated client meetings to offer expert, individualized service, driving sales and boosting brand loyalty.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Managed master calendar by scheduling and confirming appointments.
- Managed receptionist area by greeting visitors, responding to telephone and email inquiries and providing information for in-person requests.
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer calls and emails to answer questions about products and services.
- Managed team of employees, overseeing training and professional growth of employees.
Administrative Coordinator
Sturgeon County
Morinville, AB
01.2020 - 09.2021
- Collaborated in timely processing of billing and accounts receivables.
- Monitored and directed incoming mail and prepared outgoing mail.
- Reduced intake processes time by developing application tracking and filing systems.
- Prepared detailed documents and reports in adherence administrative processes.
- Initiated timely project management within budget constraints for multi-faceted problems concerning executive leaders.
- Managed costs and billing and resolved financial discrepancies effectively through organizational management of account information using Excel software.
Supervisor
Shoppers Drug Mart
Westlock, AB
01.2019 - 01.2020
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Helped customers complete purchases, locate items and join reward programs.
- Answered questions about store policies and addressed customer concerns.
- Created price tags and merchandise signs.
- Stocked, tagged and displayed merchandise as required.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Sales Associate
Arth's Fashion Centre
Westlock, AB
01.2017 - 01.2019
- Applied security and loss prevention training toward recognizing risks and reducing store theft.
- Trained and developed new sales team associates in products, selling techniques and company procedures.
- Analyzed and properly processed product returns, assisting customers with finding alternative merchandise to meet needs.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
Receptionist
Lloydminster Animal Hospital
Lloydminster, AB
01.2016 - 01.2017
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Kept private records to maintain data by entering and updating information.
- Promptly answered multi-line phone system and greeted callers enthusiastically.
- Wrote professional and error-free letters, memoranda and other business documentation to support office needs.
Education
Diploma - Legal Assistance
CDI College
Edmonton, AB12.2020
Diploma - Equine Science
Olds College
Olds, AB06.2014
Skills
- Advanced word processing
- Exceptional Telephone Etiquette
- Conflict Resolution
- Organizational Efficiency
- 75 WPM typing speed with 98% accuracy
- Document filing
- Scheduling/Planning
- Client service and support
- Efficient multi-tasker
- Customer/Client relations
- Appointment scheduling
- Multi-line phone operation
- Document scanning and digitization
- Confidential information management
- Excellent knowledge in Microsoft Excel, Office, Word, Powerpoint
References
- Sylvia Yoder - Hope Resource Centre - (780) 305-4802
- Jacquline Divito - Integra Engineering - (780) 875-8847
- Garry Gingell - Apex Oilfield Services - (780) 875-8558
Timeline
Client Experience Manager
Anywhere Works
09.2021 - 03.2022
Professional Horse Trainer
Twisted Pine Farms
11.2020 - Current
Administrative Coordinator
Sturgeon County
01.2020 - 09.2021
Supervisor
Shoppers Drug Mart
01.2019 - 01.2020
Sales Associate
Arth's Fashion Centre
01.2017 - 01.2019
Receptionist
Lloydminster Animal Hospital
01.2016 - 01.2017
Diploma - Legal Assistance
CDI College
Diploma - Equine Science
Olds College
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