Adriana Navarrete

Patient intake. Interviwed patients to establish office visit. Took vital signs.

Medication verification and reconsiliation. verified allergy history. Assist providers with patient care. Chaperone. Adiministered medications, Immunization and Injections. Assisted with prior authorization for approval of Oncology medications. Directing incoming calls as well as routing messages to correct department. Floated to other specialty departments to assist with clinic operations. e.g. Oncology plastic surgery. Hematology/ Oncology. GYN Oncology. Thoracic surgery, Hepatology, Neurosurgery and other Medical Oncology Specialty departments. Traveled to sister office to assist in Allergy / Immunology department. Where I preformed, skin percutaneous testing for environmental and food allergies. Breathing treatment counseling and administration. Assisted with stocking and sanitizing exam rooms. Assured work area was sanitized and safe.

• Provided exceptional customer service and support to ensure customer satisfaction resolved customer inquiries, complaints, and issues in a timely and professional manner.
• Assisted in the development of training materials for new hires to ensure consistent delivery of excellent customer service.
• Demonstrated empathy and patience when dealing with upset or frustrated customers, de-escalating tense situations and finding satisfactory resolutions.

• Front office; scheduling patients to be seen after hospital / ER discharge.
• Insurance verification, collecting co-payment, answering heavy phone call volume as well as other front office duties.
• Back office Medical Assistant, took vital signs, collected pertinent medical information as well as other back office duties.

• Register patients to be seen, Collect and update Demographics, answering incoming a call volume, taking and routing messages.
• Collecting copayments, Scheduling new patients for Internal Medicine department.
• Batch and invoice collection.
• Assured all incoming Faxes were attended to in a timely manner.
• Overall made sure front office ran smoothly for patient care.
• Back-office duties, Patient intake, took vital signs, interview patients, collected health information, medication reconciliation, assisted providers with patient care e.g., translation in Spanish, prepared mayo cart for pap smears, wet mounts, wound cleaning, suture removal.
• Collected urine samples for UA dips, Glucose and Hemoglobin testing.
• HCG and Influenza, RSV, Covid, Strep swabs, Injection and medication administration.
• Ear lavage, EKG's, ran quality control all medical equipment each day before patient care updated all log's assured documentation was correct.
• Stocking and cleaning each patient room after each use, ordered DME and medical supplies as well as many other backoffice duties.

• Interview patients to obtain medical history, chief complaints.
• Took vital signs, height and weight.
• Medication reconciliation.
• Translation English to Spanish.
• Assisted resident doctors with patient care.
• Prepared mayo carts for procedures e.g. wet mounts, pap smear, occult blood.
• Prepared patients for their annual, well woman and well child examination.
• Updated adult and pediatric immunizations.
• Administers medications per medical assistant scope.
• Preformed rapid testing for covid, strep and flu.
• Organized charts, documents and supplies to maintain productivity.
• Relayed messages from patients to resident physicians about concerns, conditions updates or refill requests to facilitate treatment.
• Educated patients about medications, procedures and physicians instructions.
• Scheduled appointments for patients via phone, zoom and in person.
• Prepared exam rooms for patients by cleaning surfaces and restocking supplies.
• Administers covid 19 immunizations for adults and pediatric patients.
• Preformed hemoglobin, hemoglobin A1C, Glucose, pregnancy testing as well as Administered Snelling and audiometry testing.
• Electrocardiogram and many other back office duties as needed.

• Interview patients to collect health information.
• Took vital signs, height and weight, medication reconciliation.
• Assist providers with patient care.
• Prepared patients for procedures such as annual examination as well as well woman, well child examination.
• Updated adult and pediatric immunizations.
• Administer Snelling chart and hearing testing, spirometry, peak flow, hemoglobin, glucose and hemoglobin A1C testing, urinalysis, pregnancy testing.
• Prepared patients for Knee, Hand and Shoulder aspirations as well as minor surgical procedures e.g. hand surgery, nail avulsion.
• Administer medications per medical assistant scope e.g. Toradol, Testosterone, Vitamin B12.
• Assisted with translation English to Spanish.
• Collected and prepared specimens to be sent out for diagnostic purposes.
• Routing and corresponding to incoming calls and messages.
• Assisted in Flu clinic.
• Provided coverage as needed in different departments like Orthopedic, urology, pediatrics, podiatry, family and internal medicine.
• Cleaned and sanitized exam rooms after each use, as well as stocking exam rooms to be fully prepared for patient use.
• Sterilized instruments.
• Ordered office and medical supplies as needed.
• Scheduled office appointments as well as appointments for procedures.
• Completed other front and back office duties as needed.

• Interview patients to collect health information, took vital signs, height and weight.
• Assist provider with patient care.
• Prepared patients for annual and routine examination.
• Assisted with translation English to Spanish.
• Administerd and updated adult and pediatric immunizations.
• Blood draws.
• Glucose, hemoglobin and hemoglobin A1C, urineanalysis.
• Prepared specimens for laboratory testing and diagnosis.
• Administerd Holter and EKG.
• As well as hearing and vision testing.
• Preformed spirometry and peak flow testing.
• Approved medication per providers orders.
• Routing and corresponding to incoming calls and messages.
• Assist with Flu clinic, cleaned and stock exam rooms to be fully prepared for patient care.
• Sterilize instruments.
• Order office and medical supplies as needed.
• Schedule office visits.
• Completed other back and front office duties as assigned by supervisor.

Conducted patient intake by interviewing patients to collect health information and chief complaints. Prepared pediatric patients for office visits and annual well-child examinations, took vital signs, updated immunization records, and performed various tests including audiology, hemoglobin, urine analysis, blood draws, EKGs, peak flow, and spirometry. Administered medications and collected specimens for diagnostic testing. Floated to Teen Clinic. There I assisted the department with patient intake. Took vital signs, collected pertinent health history. Administered STD/STI testing, HIV screening and testing. Urine screening, administered pregnancy testing. Immunization and Vaccination update. Also assisted providers with patient care, and examination. Educated female patients on use / administration of Birth Control method. Registered patients in our EHR system.Verified insurance and collected co-pays. As well as enrolling patients in state benefit planned parenthood Managed high call volume, routed messages to appropriate departments, and handled administrative tasks including filing, copying, faxing, and stocking medical and office supplies.

• Assisted physicians with patient examinations and procedures.
• Managed patient scheduling and coordinated follow-up appointments.
• Prepared and maintained accurate patient medical records and documentation.

Patient intake; collect Patient health history and chief complaints. Medication reconciliation. Took vital signs. Assist providers with patient care. Such as Well Child exam. and Well teen examination. Administered immunizations and Vaccinations. Updated Pediatric Immunization schedule. Administered Urine analysis, Snellen chart and Hemoglobin testing. Blood draw. Medication administration. Prepared specimens to be sent out for diagnostic evaluation. Coordinated with laboratory personnel for any abnormal testing results assured providers were alerted in a timely fashion. Completed forms for sports physics, Women, Infants and Children (WIC) forms. Handled all School requests for pediatric patients. Created referrals. Approved prescription refills.

Answering and routing incoming calls to appropriate department. Took messages and routed accordingly. Inventory control. Assured examination rooms were kept fully stocked and sanitized. Assist in other back and front office duties and needed on a daily basis.

Patient intake. Interview patients, collected Health History and chief complaint. Medication reconciliation. Took vital signs. Assist provider with patient care. Such as preparing examination room for, well adult exam. Immunization administration, Snellen chart, audiology exam. Prepared Mayo cart for Suture and Staple removal. Glucose and Urine sample examination. assured exam rooms where kept cleaned and stocked with necessary instruments. Assisted provider with Translation. Insurance verification, collection of copayments. Assured inventory control and ordering. Scheduling patients for office visits. handled heavy phone volume. Also assisted with other clerical duties as needed on a daily basis.