Adriana Muttart
Toronto,ON
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Dependable, knowledgeable and successful providing fast, high-quality customer service to guests in restaurant settings. Adaptable professional with expertise in personnel development, team collaboration and resolving issues with customers, waitstaff and management.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Bartender/Server
Bar Karma
06.2023 - Current
- Increased customer satisfaction by providing excellent service and crafting high-quality drinks.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Contributed to a positive work environment through effective teamwork and communication with colleagues.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Enhanced customer experience by providing exceptional bottle service and attending to their needs promptly.
- Increased overall sales by upselling premium bottles.
Server
Añejo
10.2021 - 10.2022
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Bartender/Server
Modern Steak
05.2022 - 09.2022
- Increased customer satisfaction by providing excellent service and crafting high-quality cocktails.
- Reduced wait times for drinks by efficiently managing the bar area and prioritizing orders.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Supported special events such as weddings or corporate functions, executing flawless service tailored to unique requirements.
- Adhered to all company policies and procedures while consistently delivering high-quality service experiences for every guest interaction.
Server
Añejo
07.2021 - 09.2021
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Lead Expo
Modern Steak
02.2020 - 09.2021
- Enhanced kitchen efficiency by streamlining communication between cooks and servers.
- Reduced order errors by maintaining clear, organized tickets for the cooking staff.
- Improved customer satisfaction by ensuring timely delivery of well-prepared dishes.
- Maintained high food quality standards with frequent checks on prepared dishes before serving.
- Contributed to a positive work environment by collaborating effectively with kitchen and front-of-house staff.
- Managed special dietary requests with care, ensuring proper preparation and presentation of dishes for those customers.
- Aided in training new hires on efficient expediting practices, improving team performance over time.
Server
Modern Burger
08.2020 - 07.2021
- Enhanced customer satisfaction by providing exceptional fine dining service and anticipating guests'' needs.
- Increased table turnover rate through efficient order taking and timely delivery of dishes.
- Maintained a polished appearance, contributing to the upscale ambiance desired by patrons.
- Collaborated with kitchen staff for seamless communication and accurate preparation of customized orders.
- Showcased extensive knowledge of menu items, offering adept recommendations to suit individual preferences.
- Worked closely with the sommelier to provide personalized wine selections based on guests'' tastes and meal choices.
- Maximized upselling opportunities by promoting daily specials or premium menu items without being overtly salesdriven.
Lead Hostess
Modern Steak
09.2019 - 02.2020
- Responsible for the Hostess Team, ensuring floor plan was set to maximize efficiency, and all team members were up to date on training, and daily operational efficiencies along with greeting, seating and managing guest reservations.
- Enhanced guest experience by efficiently managing reservations and seating arrangements.
- Collaborated with servers and kitchen staff to optimize table turnover rates and overall restaurant efficiency.
- Maintained an organized and inviting waiting area for guests'' comfort during peak hours.
- Assisted management with hiring, training, and evaluating new host/hostess staff members to maintain a high-performing team.
- Actively monitored dining room capacity to maximize seating opportunities while adhering to occupancy limits.
Hostess
Cactus Club
03.2019 - 07.2019
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues.
- Enhanced customer satisfaction by maintaining a clean and organized dining area.
- Reduced wait times for tables by quickly clearing and resetting them after guests departed.
Education
Academic Diploma -
Burnaby South High School
Burnaby, BCBachelor of Arts - Equity Studies
University of Toronto
Toronto, ON01.2026
Skills
- Customer Service
- Suggestive Selling
- Beverage Preparation
- Menu Memorization
- Payment Processing
- Responsible Alcohol Service
- Organizational Ability
- Clear and Effective Communication
- Team Player Attitude
- Highly Reliable
references
Upon Request
Certification
AGLC Pro Serve, completed February 24, 2020
Timeline
Bartender/Server
Bar Karma
06.2023 - Current
Bartender/Server
Modern Steak
05.2022 - 09.2022
Server
Añejo
10.2021 - 10.2022
Server
Añejo
07.2021 - 09.2021
Server
Modern Burger
08.2020 - 07.2021
Lead Expo
Modern Steak
02.2020 - 09.2021
Lead Hostess
Modern Steak
09.2019 - 02.2020
Hostess
Cactus Club
03.2019 - 07.2019
Academic Diploma -
Burnaby South High School
Bachelor of Arts - Equity Studies
University of Toronto
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