Adriana Mayoral
Santee
Summary
Knowledgeable and dedicated customer service professional with extensive experience in the service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
7
7
years of professional experience
Work History
Store Manager
Jersey Mike's Subs
10.2023 - Current
- Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.
- Improved customer satisfaction through staff training in customer service and product knowledge.
- Maximized sales by creating innovative visual merchandising displays and store layouts.
- Developed a successful employee retention plan, reducing staff turnover rates significantly.
- Conducted regular performance reviews for staff members, providing constructive feedback and opportunities for growth.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Optimized labor scheduling according to store needs while adhering to budget constraints, maximizing productivity without compromising service quality.
- Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
Insurance Claims Specialist 2
GEICO
03.2021 - 01.2024
- Enhanced customer satisfaction by efficiently managing insurance claims processes and providing timely resolutions.
- Boosted company reputation by delivering exceptional customer service during claim investigations and settlements.
- Reduced fraudulent claims by conducting thorough investigations and collaborating with law enforcement agencies when necessary.
- Expedited claim resolutions through effective negotiation with clients, adjusters, and other stakeholders involved in the process.
- Maintained compliance with industry regulations and standards by staying current on relevant laws, policies, and best practices for handling insurance claims.
- Sharpened professional expertise through continuous learning opportunities such as attending workshops, conferences, and pursuing industry certifications related to insurance claims management.
- Strengthened client relationships by providing clear communication throughout the claims process, ensuring all parties were well-informed of progress and outcomes.
Assistant Manager in Training
Jersey Mike's Subs
05.2019 - 11.2021
- Negotiated manufacturing service agreements and quality standards.
- Developed and administered project budgets.
- Directed training and retraining of employees to boost performance and enhance business results.
- Evaluated existing operations and current market trends to identify necessary improvements and capitalize on changes.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Defined clear targets and objectives and communicated to other team members.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
Crew Member
Wendy's
10.2017 - 06.2019
- Assisted other team members to achieve goals.
- Took orders, prepared meals and collected payments.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Collaborated with team members to complete orders.
- Prepared and cooked food orders for customers by noting customizations and portion sizes.
- Worked front counter, drive-thru and other areas.
- Supported great dining and meal experiences for guests.
- Prepared products following restaurant, health, and safety standards and procedures.
Education
No Degree - Psychology
Palomar College
San Marcos, CAHigh School Diploma -
Ramona High School
Ramona, CA06.2019
Skills
- Efficient and Detail-Oriented
- Order and Refund Processing
- Courteous with Strong Service Mindset
- CRM Software
- Building Customer Trust and Loyalty
- POS Systems and Ordering Platforms
- De-escalation Techniques
- Creative Problem Solving
- Customer Data Confidentiality
- Upselling Products and Services
- Upbeat and Positive Personality
- Understanding Customer Needs
- Revenue Generation
- ServSafe Food Manager
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
American Sign Language
Limited Working
Timeline
Store Manager
Jersey Mike's Subs
10.2023 - Current
Insurance Claims Specialist 2
GEICO
03.2021 - 01.2024
Assistant Manager in Training
Jersey Mike's Subs
05.2019 - 11.2021
Crew Member
Wendy's
10.2017 - 06.2019
No Degree - Psychology
Palomar College
High School Diploma -
Ramona High School
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