Adriana Marquez
Grass Valley
Summary
Hardworking Medical Office Representative brings top-notch abilities in reception and clerical work. Equipped to handle fast-paced office operations with continuous flow of patients and assignments. Meticulous in completing assignments and always ready to help team members.
Overview
7
7
years of professional experience
Work History
Medical Office Representative
Dignity Health
04.2023 - Current
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed multi-line phone system and pleasantly greeted patients.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Scheduled patient appointments in respective doctors' calendars.
- Obtained payments from patients and scanned identification and insurance cards.
Front Desk Medical Receptionist
YubaDocs
03.2022 - 04.2023
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Answered multi-line phone system and transferred callers to appropriate department or staff member.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
Front End Associate
Costco
08.2021 - 01.2022
- Helped customers complete purchases, locate items, and join reward programs.
- Gathered shopping baskets and carts and relocated to designated areas.
- Welcomed and engaged customers, offering assistance with locating or retrieving merchandise.
- Worked flexible schedule and extra shifts to meet business needs.
USMS Master Swim Coach
Northern Sierra Swimming
01.2017 - 09.2021
- Demonstrated all swimming strokes and observed athletes carefully to correct technique and form.
- Challenged athletes by consistently using positive reinforcement and gentle criticism.
- Implemented exercise programs and training strategies to bolster individual and team performance.
- Adapted teaching techniques to different learning styles.
- Offered constructive feedback to clients to help reach goals.
Pool Manager
City Of Grass Valley
06.2017 - 07.2019
- Oversaw and managed lifeguard staff by monitoring attendance and performance.
- Assigned work to staff, set schedules, and motivated strong performance in key areas.
- Performed regular safety inspections of pools and equipment to reduce hazards.
- Interpreted, explained and enforced pool policies and procedures to preserve health and safety of employees and public.
- Monitored activities and directed scanning of swimming pool and adjacent areas to prevent injuries, accidents or drownings.
- Hired, trained and evaluated team members to meet departmental standards and goals.
Education
No Degree - Health Sciences
Sierra College
Grass Valley, CAHigh School Diploma -
Nevada Union High School
Grass Valley, CA06.2015
Skills
- Insurance Verification
- Payment Collection
- Medical Office Administration
- Telephone Etiquette
- Front Desk Operations
- Appointment Scheduling
- Patient Scheduling
- HIPAA Compliance
Timeline
Medical Office Representative
Dignity Health
04.2023 - Current
Front Desk Medical Receptionist
YubaDocs
03.2022 - 04.2023
Front End Associate
Costco
08.2021 - 01.2022
Pool Manager
City Of Grass Valley
06.2017 - 07.2019
USMS Master Swim Coach
Northern Sierra Swimming
01.2017 - 09.2021
No Degree - Health Sciences
Sierra College
High School Diploma -
Nevada Union High School
Similar Profiles
Monica SmithMonica Smith
Care Coordination at Dignity. Health - Dignity HealthCare Coordination at Dignity. Health - Dignity Health
Monica SmithMonica Smith
Care Coordination at Dignity. Health - Dignity HealthCare Coordination at Dignity. Health - Dignity Health
Renee LindeRenee Linde
Registered Nurse, Emergency Department at Dignity HealthRegistered Nurse, Emergency Department at Dignity Health
Mason ShawMason Shaw
Respiratory Care Practitioner at Dignity HealthRespiratory Care Practitioner at Dignity Health
Vanessa Carballido-SpillnerVanessa Carballido-Spillner
Vet Coordinator at Sammie's FriendsVet Coordinator at Sammie's Friends