ADRIANA MAGANA
Baldwin Park
Summary
Dynamic customer service professional with extensive experience at William Sonoma, excelling in problem-solving and team leadership. Bilingual and proficient in Microsoft Excel, I successfully trained a team that expanded from 3 to 12, enhancing service quality and efficiency. Committed to delivering exceptional customer experiences and fostering a collaborative environment.
Overview
9
9
years of professional experience
Work History
Guest Services Representative
Living Spaces
La Mirada
01.2024 - Current
- Resolved customer complaints and provided effective solutions.
- Handled returns and exchanges following company policies and procedures.
- Participated in training sessions to improve service skills and knowledge.
- Provided detailed product information to enhance customer understanding and satisfaction.
Customer Service Representative Team Lead
WILLIAM SONOMA INC
Fontana
06.2021 - 11.2023
- Performed administrative tasks assigning duties and maintaining attendance records.
- Utilized problem-solving skills to resolve customer inquiries quickly and efficiently.
- Managed escalated complaints from customers via phone or email.
- Monitored call center operations.
Customer Service Representative 2
WILLIAM SONOMA
City of Industry
02.2017 - 06.2021
- Take calls from drivers about any damaged products or any issues with the delivery and follow up with the customer and find a solution. Issuing RMAs and Replacements.
- Trained and developed a team of customer service reps that grew from 3 to 12.
- Complete assignments and projects in a timely manner.
- Adapted easily in rapidly changing environments and successfully handled multiple projects.
- Crossed train in the hub and dc.
Education
HIGH SCHOOL DIPLOMA -
Opportunities For Learning
Baldwin Park, CA06.2012
Skills
- Microsoft Outlook
- Microsoft Excel
- Microsoft Word
- Microsoft OneNote
- Call center operations
- Microsoft Teams
- Bilingual
- AS 400
- Route Planner
- Dynamics 365
- Avaya CMS Supervisor
- Genesys
- Zoom
- Excellent communication
- Organized
- Training development
- Performance monitoring
Awards
- Top Scheduler
- Above & Beyond
- Catch The Spirit
- Haward Lester
Timeline
Guest Services Representative
Living Spaces
01.2024 - Current
Customer Service Representative Team Lead
WILLIAM SONOMA INC
06.2021 - 11.2023
Customer Service Representative 2
WILLIAM SONOMA
02.2017 - 06.2021
HIGH SCHOOL DIPLOMA -
Opportunities For Learning