Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

ADRIANA LORINI

Bradford,ON

Summary

Responsible, with a keen understanding of local ordinances and municipal rules and regulations. Highly organized. Adapts quick to a fast-paced municipal environment including frequent changes in tasks depending on work volumes. Great work ethic with cheerful outlook. Works well within an tem environment yet can work independently with minimal supervision. Superb computer, interpersonal and verbal and written communication skills. Organized strong attention to detail and dependable. Successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

31
31
years of professional experience

Work History

PERMIT ADMINISTRATOR

King Township
09.2021 - Current
  • Provided exceptional customer service, addressing Applicant inquiries and resolving issues promptly and professionally.
  • Front Counter assistance and initial point of contact for addressing the Applicant questions and concerns relating to all Department relating to Building Department, Planning Engineering, Public Works and Triage with front Cashiers section;
  • Triage and collect appropriate documentation, assist Applicants with the applicable fees relating to the various applications, permit request and other assistance relating to the Applicant request for information.
  • Responsible for issuing building permits; reduced errors in the permit application process for all types of BP-Applications by meticulously prescreen review of drawings and documents and provide clear feedback or application status update feedback to Applicant. Ensure the verify information, appropriate credentials, fee placement and other applicable laws and approval are in place as a complete BP-Application for permit
  • Managed high volume of permit application, prioritizing tasks effectively to meet strict deadline in a timely manner.
  • Boosted Applicant satisfaction by offering guidance on navigating complex permitting process and other details relating to this matter while remaining empathic to Applicant needs accordingly.
  • Create, update and track a variety of electron and paper submissions, records, applications, report and technical documents and issues as requested
  • Performs a variety of administrative support functions, including processed payment for permit fees, violation fees, and refunds as per policy and procedures
  • Work closely with Applicants to determine eligibility and verify accurance and integrity of the required application data.


DEVELOPMENT SERVICE CLERK

Town Of East Gwillimbury - Building Division
09.2020 - 09.2021
  • Create and process BP-Applications, update required information on computer database system (Cityview). Track a variety of electron and paper submissions, records, BP-Applications, report the technical documents and issues all types of permits as requested.
  • Process building permits and demonstrate adaptability by assisting in various roles as needed during particularly busy or understaffed shifts.
  • Enhanced customer satisfaction by providing efficient and courteous service in a timely manner.
  • Delivered exceptional service with strong interpersonal skills, fostering long-term relationships with repeat Applicants.
  • Serve as a resource to Applicants, including directing them as necessary, to various sources of information including other applicable departments that are required to assist with their Application process such as Engineering, Public Works Department etc.
  • Reduced customer complaints by effectively address and resolving issue and specific details relating to the Applicants request for information as they arose.
  • Assisted in inventory management, ensuring accurate stock levels and replenishment of products.

PERMIT ADMINISTRATIVE ASSISTANT

CITY OF MISSISSAUGA
11.1992 - 06.2019
  • Explained and processed, the BP-Applications for Applicants, all the while, determine and verify the best practices with the necessary approvals to meet the Applicant inquiries.
  • Streamlined information at the front counter , email, or phone inquiries in response to the routine questions regarding building ordinances, general code information, information pertaining to construction drawings, application status updates, intake of BP-Application process accordingly.
  • Assisted with and serviced as a liaison between departments promoting effective communication to resolve issues regarding application process and the required approval process quickly and in organized manner according to policy and procedures.
  • Track all in-person front counter inquiries, phone calls or email requesting to ensure the front counter team is performing and providing comprehensive administrative supply within the office environments.
  • Provide/process a variety of admin and technical supply support such as process cashier duties of cash, debit, credit and cheque. Ensuring permit fees meet audit procedures according to policy and procedures on the daily.
  • Track and assist Applicants in their BP-fee payment process and confirm, track, and fee payments are accurate daily according to audit procedures.
  • Reduced errors in data entry tasks while entering various BP-Application and issuance of BP-Permits ensuring accuracy and attention to detail is consistent at all times.
  • Provided excellent customer service through prompt response to inquiries, fostering strong client relationships.

Education

Associate of Arts - Introduction To Permit Administration

Ontario Building Official Association (OBOA)
Toronto, ON
10.2020

Associate of Arts - Legal Process For Building Officals

Ontario Building Official Associate (OBOA)
03.2017

Associate of Arts - Business Administration

Humber College
Toronto, ON
02.2004

Associate of Arts - Architectural And Building Technology

Humber College
Toronto, ON
06.2001

Bachelor of Arts - Bachelor of Interior Design

Humber College
06.1988

Skills

  • Microsoft Office
  • Site Inspections
  • Document Review
  • Report Preparation
  • Permit acquisition
  • Customer Service
  • Problem-solving abilities
  • Money Handling
  • Data Entry
  • Document Preparation
  • File Management
  • Payment Collection
  • Application Review
  • Records Management

Languages

English
Full Professional

Timeline

PERMIT ADMINISTRATOR

King Township
09.2021 - Current

DEVELOPMENT SERVICE CLERK

Town Of East Gwillimbury - Building Division
09.2020 - 09.2021

PERMIT ADMINISTRATIVE ASSISTANT

CITY OF MISSISSAUGA
11.1992 - 06.2019

Associate of Arts - Introduction To Permit Administration

Ontario Building Official Association (OBOA)

Associate of Arts - Legal Process For Building Officals

Ontario Building Official Associate (OBOA)

Associate of Arts - Business Administration

Humber College

Associate of Arts - Architectural And Building Technology

Humber College

Bachelor of Arts - Bachelor of Interior Design

Humber College

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ADRIANA LORINI