Adriana Lawson
Orangevale
Summary
Dynamic and results-driven professional with extensive experience at Phenix Salon Suites, excelling in client relationship building and facility oversight. Proven ability to enhance customer satisfaction through efficient document organization and lobby maintenance. Recognized for training employees and ensuring a welcoming environment, contributing to a positive first impression for all visitors.
Overview
4
4
years of professional experience
Work History
Lead Receptionist
Phenix Salon Suites
06.2023 - 04.2025
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Acted as first point of contact and set appointments for prospective clients.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
- Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
- Provided clerical support to company employees by copying and filing documents.
Deli Clerk
Safeway
11.2021 - 07.2022
- Made food according to standard recipes with requested changes for customer satisfaction.
- Listened to customer requests and suggested additional menu items as appropriate to upsell products.
- Learned other teammates' work tasks to train as backup.
- Greeted customers at counter to fulfill requests and answer questions.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Operated cash register to manage cash and credit card transactions, providing receipts for proof of transaction.
Sandwich Artist
Togo's Sandwiches
08.2021 - 11.2021
- Greeted guests, promoted specials, and took orders.
- Executed sandwich artistry duties with very low occurrence of errors.
- Operated manual and electric appliances to peel, slice, and trim food.
- Upheld high standards of customer service at all times to enhance client loyalty and satisfaction.
- Prepared and served hot and cold sandwiches based on customer preferences.
- Restocked and rotated stock in display case to mitigate stock loss.
- Kept workplace clean and organized in line with restaurant policies.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Readied customers' take-out orders in secure bags with appropriate amounts of condiments, silverware and napkins.
- Kept kitchen, counter and dining areas cleaned and sanitized.
Service Champion
Taco Bell
02.2021 - 06.2021
- Input food and drink orders into system, documented special requests and processed payments.
- Greeted customers, answered questions and took orders.
- Maintained counter areas in neat and clean fashion.
- Accurately operated cash register to process customer payments.
- Documented customer orders and conveyed special requests to kitchen staff.
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
Education
License - Cosmetology
Citrus Heights Beauty College
Citrus Heights, CA09-2025
License - Manicurist
Citrus Heights Beauty College
Citrus Heights, CA06-2025
License - Esthetician
Citrus Heights Beauty College
Citrus Heights, CA09-2022
High School Diploma -
Bella Vista High School
Fair Oaks, CA06-2021
Skills
- Facility oversight
- Client relationship building
- Employee training
- Timely mail distribution
- Lobby maintenance
- Efficient document organization
Timeline
Lead Receptionist
Phenix Salon Suites
06.2023 - 04.2025
Deli Clerk
Safeway
11.2021 - 07.2022
Sandwich Artist
Togo's Sandwiches
08.2021 - 11.2021
Service Champion
Taco Bell
02.2021 - 06.2021
License - Cosmetology
Citrus Heights Beauty College
License - Manicurist
Citrus Heights Beauty College
License - Esthetician
Citrus Heights Beauty College
High School Diploma -
Bella Vista High School
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