Adriana Labrie
Brampton,ON
Summary
Talented professional with expert team leadership, planning, and organizational skills built during a successful career. Diligent trainer and mentor with exceptional management abilities and results-driven approach.
Customer focused and dedicated team player ready to help mold the next generation of advisors.
Overview
10
10
years of professional experience
Work History
Senior Sales Advisor
Neilson Financial Services
05.2023 - Current
- Delivered engaging sales presentations to potential clients, showcasing product features and benefits.
- Mentored junior sales advisors, providing guidance on best practices for achieving success in role.
- Gained customer trust and confidence by demonstrating compelling, persuasive and composed professional demeanor.
- Collaborated with team members to achieve monthly sales goals and improve overall performance.
- Achieved or exceeded company-defined sales quotas.
Life Insurance Agent/Supervising Manager
AO-American Income Life
01.2021 - 04.2023
- Participated in professional development opportunities such as training sessions and conferences to stay informed on best practices within life insurance industry.
- Attended continuing education courses and workshops to gain additional insurance industry knowledge.
- Crafted clear, informative reports to explain life insurance policy features and benefits.
- Retained existing clientele through regular follow-ups, policy reviews, and timely adjustments based on changing circumstances or needs.
- Leveraged industry knowledge to educate potential clients on importance of life insurance, resulting in increased policy awareness and sales conversions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
Outbound Sales Rep.
Smartwire Connections
01.2020 - 01.2021
- Increased sales revenue through strategic cold calling and lead generation activities.
- Made average of 120-200 outbound calls per day.
- Supported colleagues as needed, contributing positively towards creating a cohesive team culture focused on achieving collective objectives.
- Utilized CRM systems for tracking leads, managing customer information, and prioritizing daily tasks efficiently.
- Participated actively in weekly training sessions to sharpen skills further and remain updated on evolving industry best practices.
- Educated potential clients on product offerings, demonstrating value proposition and driving interest in company services.
- Cultivated strong relationships with clients, fostering loyalty and repeat business.
Server/Bartender/Trainer
Boston Pizza
01.2020 - 01.2021
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Mentored new hires through the training process, ensuring they became productive team members quickly and efficiently.
- Trained new team members on restaurant procedures, menu items, and performance strategies.
- Monitored new bartender performance and offered continuous support throughout training period.
- Actively participated in team meetings to discuss strategies for increasing efficiency and improving customer experiences.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Server/Bartender
Border MX Mexican Bar & Grill
01.2019 - 01.2020
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Bartender/Bar Manager
Lone Star Texas Grill
01.2017 - 01.2019
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing improvement over prior onboarding process.
Technical Support-Apple Support
Minacs
01.2015 - 01.2016
- Handled technical support inquiries in both English and Spanish.
- Increased efficiency with comprehensive knowledge of company products and services, allowing for quick issue resolution.
- Assisted clients remotely using remote desktop tools, expediting troubleshooting process significantly.
- Collaborated with cross-functional teams to address complex customer issues, ensuring seamless support experience.
- Exceeded company metrics consistently for closed support cases per month while maintaining high-quality service standards.
Education
Life Insurance - LLQP
LLQP Certified-Durham College
Oshawa, ON01.2022
Travel & Tourism -
Humber College
Toronto01.2013
Certificate - Cosmetic Techniques And Management
Seneca College/Fashion Arts
Toronto, ON06.2011
High School Diploma -
St. Thomas Aquinas Secondary School
Brampton, ON06.2009
Smart serve Certificate - Safe Food And Liquor Handling
Smart Serve Ontario
Mississauga, ON03.2009
Skills
- Fluent in English and Spanish
- Strong Work Ethic
- Exceptional customer service
- Time Management
- Sales Techniques
- New hire on-boarding
- Coaching and Mentoring
- Written and oral communication
- Adaptive Learning
- Teamwork and Collaboration
- Complex Problem-Solving
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
References
References available upon request
Timeline
Senior Sales Advisor
Neilson Financial Services
05.2023 - Current
Life Insurance Agent/Supervising Manager
AO-American Income Life
01.2021 - 04.2023
Outbound Sales Rep.
Smartwire Connections
01.2020 - 01.2021
Server/Bartender/Trainer
Boston Pizza
01.2020 - 01.2021
Server/Bartender
Border MX Mexican Bar & Grill
01.2019 - 01.2020
Bartender/Bar Manager
Lone Star Texas Grill
01.2017 - 01.2019
Technical Support-Apple Support
Minacs
01.2015 - 01.2016
Life Insurance - LLQP
LLQP Certified-Durham College
Travel & Tourism -
Humber College
Certificate - Cosmetic Techniques And Management
Seneca College/Fashion Arts
High School Diploma -
St. Thomas Aquinas Secondary School
Smart serve Certificate - Safe Food And Liquor Handling
Smart Serve Ontario
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