Adriana Herstein
Chula Vista,CA
Summary
Dynamic manager with a proven track record at Chris Carmelo, enhancing operational efficiency and customer satisfaction. Skilled in team leadership and complex problem-solving, I developed training programs that boosted staff performance and streamlined workflows—committed to fostering a positive work environment while effectively managing resources and driving project success.
Results-driven management professional with proven ability to lead teams to success. Strong focus on team collaboration, operational efficiency, and achieving measurable outcomes. Adept at strategic planning, process improvement, and fostering culture of accountability and excellence. Known for adaptability and consistently meeting changing organizational needs.
Overview
20
20
years of professional experience
1
1
Certification
Work History
Manager
Chris Carmelo
04.2015 - 04.2025
- Led cross-functional teams to streamline operational workflows and enhance productivity.
- Developed training programs that improved staff performance and knowledge retention.
- Implemented process improvements, resulting in increased efficiency across departments.
- Oversaw project planning and execution, ensuring alignment with strategic objectives.
- Managed budget allocations effectively to optimize resource utilization across projects.
- Facilitated regular meetings to communicate updates, drive accountability, and maintain project momentum.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Maintained a professional, organized, and safe environment for employees and patrons.
- Developed comprehensive reports on operational performance, presenting findings to senior leadership for decision-making support.
Customer Service Representative Agent
JEDesigns
01.2005 - 02.2015
- Delivered exceptional customer support through effective communication and problem-solving skills.
- Resolved customer inquiries utilizing CRM software to track and manage service requests.
- Provided product information and troubleshooting assistance to enhance user experience.
- Collaborated with team members to streamline processes and improve customer satisfaction ratings.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Handled escalated calls, successfully de-escalating situations while finding solutions to meet client expectations.
- Managed high call volume, consistently maintaining a professional demeanor and prioritizing customers' needs.
- Maintained a high level of integrity and confidentiality when handling sensitive customer information, ensuring data privacy compliance.
- Enhanced customer satisfaction by efficiently addressing and resolving their concerns and inquiries.
- Educated customers about available services, promotions, or discounts; up-selling products when appropriate.
- Contributed to a positive work environment by actively participating in team meetings and sharing ideas for improvement.
Education
Master of Arts -
Wynn University of Taekwondo
^300 El Cajon Blvd, San Diego, Ca.9211503-2019
Bachelor of Arts - Psychology
Cuyamaca Grossmont College
El Cajon CA06.1997
Skills
- Team leadership
- Time management
- Decision-making
- Verbal and written communication
- Complex Problem-solving
- Schedule preparation
- Effective communication
- Problem resolution
- Positive attitude
- Attention to detail
- Multitasking
Accomplishments
- Resolved product issue through consumer testing.
Certification
- Licensed Real Estate, San Diego, CA.
Languages
Spanish
Native or Bilingual
Timeline
Manager
Chris Carmelo
04.2015 - 04.2025
Customer Service Representative Agent
JEDesigns
01.2005 - 02.2015
Bachelor of Arts - Psychology
Cuyamaca Grossmont College
Master of Arts -
Wynn University of Taekwondo
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