Adriana Henry
Mississauga,ON
Summary
I am highly motivated, energetic, and innovative with experience working with different cultures. Accomplished numerous successes working under strenuous situations via meticulous attention to detail using thorough analytical skills, problem-solving techniques, and understanding customer needs. In securing this position adapts quickly to new environments when required.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Government of Manitoba
04.2022 - 08.2022
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Managed over 20 to 30 customer calls per day.
- Managed customer telephone calls promptly to avoid on-hold wait times.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Customer Service Rep
Lululemon
01.2022 - 04.2022
- Performed customer inquiries and suggestions courteously and professionally.
- Established attentive listening to customers, handled concerns quickly, and escalated major issues to supervisor.
- Offered customer advice and assistance, paying attention to special needs or wants.
Youth In Policing Program
Toronto Police Service
03.2021 - 06.2021
- Enhanced link between police and neighborhoods by visiting community centers, and summer camps while engaging with members of various communities.
- Increased effectiveness in fast-paced environments.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Education
Bachelor of Arts - Social Service Worker
Humber College Lakeshore Campus
Toronto, ON06.2025
High School Diploma -
Weston Collegiate Institute -2018-2022
Toronto, ON06.2022
Skills
- Proficient with Microsoft office
- Problem-solving to ensure satisfaction of customers
- Ability to work in fast-paced environment
- Ability to work independently and as part of team
- Confident with great leadership skills
- Critical Thinking
Additional Information
Volunteering Experiences
- 2017- present | Full Truth Church of God
- Winter 2019 | York University
- June 2019 | Weston Memorial Junior School
References Available Upon Request
Timeline
Customer Service Representative
Government of Manitoba
04.2022 - 08.2022
Customer Service Rep
Lululemon
01.2022 - 04.2022
Youth In Policing Program
Toronto Police Service
03.2021 - 06.2021
Bachelor of Arts - Social Service Worker
Humber College Lakeshore Campus
High School Diploma -
Weston Collegiate Institute -2018-2022
Similar Profiles
Sahil AhirSahil Ahir
Web Developer STEP Student at Government Of ManitobaWeb Developer STEP Student at Government Of Manitoba
AKSHAYA MIRKARAKSHAYA MIRKAR
Travel and Logistics Coordinator at Government of ManitobaTravel and Logistics Coordinator at Government of Manitoba
Jeremiah GeorgeJeremiah George
Reconciliation Project Manager at Government Of ManitobaReconciliation Project Manager at Government Of Manitoba
Sebastian RoederSebastian Roeder
Wildland Firefighter at Government of ManitobaWildland Firefighter at Government of Manitoba
Cassandra MandapCassandra Mandap
Nursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery UnitNursing Clinical Student Practical Nurse at Humber River Hospital- Inpatient Surgery Unit