Adriana Gomez
San Diego
Summary
Dynamic professional with a strong background in client advocacy and mental health awareness, honed at Alpha Project. Proven ability to implement behavior management strategies and facilitate conflict resolution, enhancing resident interactions. Skilled in multitasking and organizational management, ensuring safety and compliance while fostering personal growth in diverse environments.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Supervising Residential Monitor
Alpha Project
08.2023 - Current
- Supervised daily activities of residents, ensuring safety and compliance with facility policies.
- Facilitated conflict resolution among residents to promote a harmonious living environment.
- Implemented behavior management strategies, fostering positive interactions and personal growth.
- Conducted regular inspections of premises, identifying safety hazards and maintaining cleanliness standards.
- Collaborated with social services to coordinate resident support programs and resources.
- Documented incidents and behaviors accurately, providing reports for staff meetings and program evaluations.
- Performed administrative tasks such as updating resident files, tracking progress, and providing reports to management.
- Managed inventory of supplies needed for daily operations at the facility while sticking closely to budgetary constraints set forth by management.
- Managed scheduling for front desk team, optimizing coverage during peak hours.
Sales Representative
Hollister.Co
04.2018 - 11.2024
- Assisted customers with product selection and inquiries, enhancing overall satisfaction.
- Developed knowledge of product features and benefits to effectively communicate with clients.
- Supported sales team by coordinating promotional activities and events.
- Processed transactions efficiently, ensuring a smooth checkout experience for customers.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Organized stockroom to ensure efficient inventory management and accessibility of items.
- Trained new associates on stock handling procedures and safety practices, enhancing team performance.
- Monitored inventory levels, identifying discrepancies and ensuring timely replenishment of stock.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
Dental Assistant/Front Desk Receptionist
Smiles of La Mesa
06.2022 - 02.2024
- Assisted dentists during procedures, ensuring patient comfort and optimal workflow.
- Managed patient scheduling and follow-up appointments to enhance clinic efficiency.
- Prepared treatment rooms and sterilized instruments in compliance with safety protocols.
- Educated patients on oral hygiene practices, improving overall patient care experience.
- Provided chairside assistance during examinations, improving dentist efficiency and patient satisfaction.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Prepared and arranged instruments, medications, and required materials for dental procedures.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges, and other dental prosthetics.
- Recorded patients' health histories, documented current symptoms, and pulled up records from prior visits for dentists to view and evaluate.
- Coordinated insurance verifications and billing inquiries to facilitate smooth transactions.
- Maintained inventory of office supplies, anticipating needs and placing orders as necessary to prevent shortages or delays in treatment.
- Managed patient records with accuracy, ensuring confidentiality and compliance with HIPAA regulations.
- Increased patient satisfaction by promptly addressing billing discrepancies and resolving issues amicably.
Education
Southwest High School
San DiegoSkills
- Mental health awareness
- Transportation assistance
- Client advocacy
- De-escalation techniques
- Disability support
- Trauma-informed care
- Teamwork and collaboration
- Time management
- Problem-solving
- Reliability
- Multitasking
- Organizational skills
- Excellent communication
Certification
- BLS Certification
- Deescalation Training
- Trauma/Substance Abuse Training
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Supervising Residential Monitor
Alpha Project
08.2023 - Current
Dental Assistant/Front Desk Receptionist
Smiles of La Mesa
06.2022 - 02.2024
Sales Representative
Hollister.Co
04.2018 - 11.2024
Southwest High School
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