Adriana Gallardo
Calgary,AB
Summary
Proven Restaurant Hostess with a track record of enhancing guest satisfaction at Double Zero, adept in conflict resolution and cash handling. Excelled in multitasking and active learning, significantly improving team efficiency and customer service standards. Skilled in fostering positive relationships and fluent in two languages, ensuring a welcoming environment for diverse clientele.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Restaurant Hostess
Double Zero, Surfy Surfy
02.2024 - Current
- Demonstrated strong multitasking skills by handling telephone inquiries while attending to in-person guest needs seamlessly.
- Handled high-pressure situations gracefully, managing multiple tasks simultaneously while maintaining a calm demeanor.
- Maintained an organized waitlist for busy times, ensuring efficient seating of guests.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Enhanced customer satisfaction by greeting and seating guests promptly upon arrival.
- Provided exceptional service through friendly interactions with customers, answering questions and addressing concerns.
- Actively monitored restaurant capacity levels throughout the shift, making informed seating decisions to maintain a comfortable dining atmosphere.
- Contributed to a positive team atmosphere by supporting coworkers during peak hours or when understaffed.
- Resolved guest complaints professionally, taking appropriate action to address issues and improve future experiences.
- Trained new hostess staff members on company policies, procedures, and best practices ensuring consistency across all shifts.
Restaurant Hostess
Earls Tin Palace
09.2021 - 02.2024
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.
- Delivered pick-up and curbside orders to guests.
- Helped facilitate cooperation between service and kitchen staff to professionally meet guest needs and resolve problems.
- Promoted business loyalty by fostering positive customer relationships.
- Minimized customer service complaints by expertly managing customer expectations during busy periods.
- Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
Education
Diploma - Legal Assistant
SAIT - Southern Alberta Institute of Technology
Calgary, AB05-2026
High School Diploma -
Ernest Manning High School
Calgary, AB05-2022
Skills
- Strong multitasking
- Active learning
- Conflict resolution
- Cash handling
- Guest relations
- Up-selling techniques
- goal oriented
- bilingual
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Certification
Microsoft 1 Completion Certificate
Excel 1 Completion Certificate
Timeline
Restaurant Hostess
Double Zero, Surfy Surfy
02.2024 - Current
Restaurant Hostess
Earls Tin Palace
09.2021 - 02.2024
Diploma - Legal Assistant
SAIT - Southern Alberta Institute of Technology
High School Diploma -
Ernest Manning High School
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