Adriana Galindo
Kitchener-Waterloo,ON
Summary
Experienced Office Management and Certified Dental Assistant Level II experienced in optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Over 15 years of experience in the dental field.
Overview
15
15
years of professional experience
Work History
Dental Office Manager
Parkside Drive Dental
05.2023 - Current
- Prepared insurance claim forms, explained benefits, and outlined pricing details for procedures and services.
- Maintained patient data with required regulatory chart documents, personal information and treatment consultation documentation.
- Oversaw facilities and equipment cleanliness and safety for optimal patient protections.
- Supervised and led team of dental hygienists and support staff of 10.
- Increased and stimulated new patient growth by supporting sales, marketing and promotional programs.
- Recruited, hired and developed office teams to offer best-in-class patient care.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Program: Tracker
Office Manager
RiteBite Orthodontics
01.2022 - 04.2023
- Manage all aspects of operations of 4 practices
- Multi-location (Kitchener, Waterloo, Cambridge and Listowel)
- Reached quarterly target of contracts started
- Ensuring all daily, weekly, monthly and quarterly sales target are met
- Extensive experience in sales, selling treatment with a conversion rate of 80% leading to sales on the spot
- Strong follow up system that leads to sales
- Ensuring to operate within assigned budgets
- Responsible for scheduling team members
- Responsible for hiring staff, training and organizing team building activities
- Responsible for maintaining personal relationships with other dental professionals
- Programs : Cloud9, Dayforce, COUPA, Excell, Hubspot
Financial Manager
Cambridge Dental Care
01.2020 - 01.2022
- Prepare month-end and year-end closing of patient ledgers including generating financial statements, reconciling balance sheet accounts and preparing journal entries
- Organize monthly meetings to make sure the team is working efficiently and effectively all while encouraging an open communication style
- Single-handedly opened and organized the orthodontic department for the practice
- Responsible for orthodontic treatment coordination, payment contracts and assisting with the dentist
- Responsible for dealing with all dental claim rejections, appeals and corrections to receive payments
- Responsible for managing all financial aspects of the office such as paying suppliers, handling petty cash, office expenses
- Responsible for identifying, documenting and resolving various billing issues by implementing better and more efficient protocols
- Responsible for entering all insurance carriers payments for 8 providers in an accurate manner as well as following up on unpaid insurance claims
- Maintained account accuracy by reviewing and reconciling checks monthly.
- Effectively communicated with clients about payment needs and kept updated, detailed and accurate ledgers.
- Program: Tracker
Office Administrator and Dental Assistant
Orthodontics on Queen
12.2018 - 12.2019
- Responsible for organizing events, patient appointments and the doctor's schedule in a logical and efficient manner
- Successfully trained all new team members and implemented policies to follow
- Direct contact to all incoming and outgoing pone calls in the office
- Constant positive interaction with customers, vendors, and other professional offices
- Responsible for coordinating every aspect of the practice such as inventory, ordering, health and safety and infection control
- Responsible for answering all incoming and outgoing emails in a timely and professional manner
- Organized all treatment contracts with patients for periods of 1 to 3 years
- Making sure all date entry is correct.
Dental Office Manager
Oasispark Dental
08.2016 - 12.2018
- Ensured superior customer experience by addressing customer concerns, demonstrating empathy and resolving problems on the spot
- Maintained computer and physical filing systems (confidential files)
- Created month-end reports, fiscal year reports and presentations
- Handled understaffing, team disputes, team-building activities, and administered disciplinary procedures through proactive communication
- Successfully maintained a 5 star ratting with patients reviews because of customer service skills
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of team members and activities
- Coordinated special projects and managed schedules for doctors and owners
- Attended bridal industry events, city and sports events to promote services and build relationships with prospective customers.
Customer Service Specialist
Riverpark Dental
05.2015 - 08.2016
- Superb phone etiquette while answering phone calls from patients, and assisted with resolving their issues
- Served as the main liaison between patients, management and team members
- Planned large-scale trips and events such as a training trips to Jamaica for 21 people and year-end and summer events for team members
- Accurately prepared claim forms for dental benefits and patients
- Proficiently scheduled, rescheduled and handled cancelled appointments for patients
- Organized referrals to other dental and medical specialists
- Corresponded with patients through email, telephone, or postal mail
- Fast learner while displaying expert use of Dentrix, Cleardent, and Tracker computer scheduling program to manage patient appointments
- Resolved patients issues in a timely manner while complying with company standards.
Scheduling Coordinator
Sareen Dentistry
06.2012 - 05.2015
- Scheduled procedures, surgeries and doctor appointments for an average of 30 patients per daily
- Implemented a proficient recall system to maintain a full and profitable schedule for the practice
- Developed and implemented scheduling policies for dentist, hygienist and receptionists
- Scheduled surgeries for multiple dentist and surgeons and booked treatment rooms.
Lead Registered Dental Assistant
Cambridge Dental Centre
09.2008 - 01.2012
- Worked closely with patients before, during and after dental procedures
- Supervised and led a team of 4 dental assistants
- Measured and recorded vital statistics like patients' blood pressure, temperature, and pulse
- Responsible for ordering all office materials, supplies and equipment whilst following the monthly budget
- Regularly solicited patient feedback to improve customer comfort and satisfaction
- Formulated treatment plans with restorative dentists and orthodontists
- Trained existing and new team members in order to maximize team performance.
Education
Bachelors Degree - Sociology
Western University
London, ON2015
Diploma - General Arts and Science, General
Conestoga College
Kitchener, ON2011
Certificate in Dental Assisting Level II -
Fanshawe College
London, ON07.2008
Skills
- Written Communication
- Policy Implementation
- Customer Service Management
- Strategic Planning
- Workflow Planning
- Evaluate Performance
- Administration and Operations
- Team Bonding
- Account and Ledger Reconciliations
- Scheduling
- Customer Relations
- Coaching and Training
- Excellent Multitasking Abilities
- Bilingual
- Marketing
- Motivated team player
- Organizational Skills
- Maintained leadership roles
- Sales Languages
- Direct sales
- Recruiting
- Dental Assisting
- Dental Receptionist
- Office Management
- Insurance Verification
- Accounts Payable
- Accounts Receivable
Hiking, fishing, travelling, and food tasting
I enjoy the outdoors, especially hiking and fishing. I have traveled to many countries in search for different cuisines to enjoy and experience their culture.
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Dental Office Manager
Parkside Drive Dental
05.2023 - Current
Office Manager
RiteBite Orthodontics
01.2022 - 04.2023
Financial Manager
Cambridge Dental Care
01.2020 - 01.2022
Office Administrator and Dental Assistant
Orthodontics on Queen
12.2018 - 12.2019
Dental Office Manager
Oasispark Dental
08.2016 - 12.2018
Customer Service Specialist
Riverpark Dental
05.2015 - 08.2016
Scheduling Coordinator
Sareen Dentistry
06.2012 - 05.2015
Lead Registered Dental Assistant
Cambridge Dental Centre
09.2008 - 01.2012
Bachelors Degree - Sociology
Western University
Diploma - General Arts and Science, General
Conestoga College
Certificate in Dental Assisting Level II -
Fanshawe College
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