Adriana Fonseca Gomez
Halifax,Nova Scotia
Summary
Motivated Service Worker with exceptional communication abilities and customer service background. Dedicated to following health and safety guidelines and handling food items properly. Pursues every opportunity to support team members and proactively address issues.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Barista
Birds Nest Cafe & Catering
02.2022 - Current
- Optimized beverage presentation through creative techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Restocked display cases with attractive arrangements to promote homemade pastries.
- Streamlined order processing through accurate cash handling and efficient use of the point-of-sale system (Square).
- Listened carefully to customer requests and created personalized beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Completed successful daily cash audits to correctly balance drawers at the end of shifts.
- Showcased versatility by assisting in other areas of the café as needed, including food preparation, dishwashing, or table service when required.
- Controlled line and crowd with quick, efficient service.
- Experience working with a small team, relying on flexibility to work cash, barista station, dishwasher, and table service during rush and slow hours.
Barista
The Ville Caffeine Bar
05.2022 - 09.2022
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Listened carefully to customer requests and created personalized, delicious beverages, which improved sales.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Used POS system to accurately enter orders and process payments.
- Completed successful daily cash audits to correctly balance drawers at end of shifts.
- Collaborated with management to plan promotional events or seasonal menu items that attracted new clientele.
- In charge of making english muffin, croissant sandwiches, smoothies and other food items for customer purchase.
- Controlled line and crowd with quick, efficient service.
- Helped management keep adequate supply on hand by notifying of shortages and ordering supplies.
Cocktail Waitress
Dear Friend Bar
05.2023 - 09.2023
- Upheld strict safety standards by adhering to local alcohol regulations and checking identification when necessary.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Printed dining checks with total due, collected payment and offered receipts to complete transactions.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Built lasting relationships with patrons to create a loyal customer base, resulting in increased repeat business and positive word-of-mouth referrals.
- Contributed to team success by assisting fellow staff members during busy periods, promoting a supportive work environment.
- Monitored inventory levels and restocked supplies as needed, maintaining optimal workflow during peak hours.
- Improved teamwork among colleagues by actively participating in team meetings and offering constructive feedback for continuous improvement.
- Assisted with bartending duties during high-volume shifts, like pouring canned beverages and wines.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Managed multiple orders simultaneously, ensuring accurate and prompt delivery of beverages to guests.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.
- Assisted in training new waiters on proper serving techniques, company policies, and customer service best practices.
Education
High School Diploma -
Escuela Americana De El Salvador
San Salvador, El Salvador06.2021
Skills
- Coffee and Tea Preparation
- Latte art
- Coffee machinery
- Cleanliness
- Food Serving and Preparation
- Opening and closing duties
- Fluent in [Spanish] and [English]
- Order Taking
- Supply Ordering
- Adaptable and Flexible
- Table setting knowledge
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
French
Elementary
Certification
- [Food Handler Certification], [Food Safety Training.ca] - [Expires 2027]
- [First Aid] Training - [Timeframe]
- [Workplace Hazardous Materials Information Systems (WHIMIS)] Training - [Timeframe]
- [Occupational Health & Safety (OH&S)] Training - [Timeframe]
- [Serve Right] - [Timeframe]
Timeline
Cocktail Waitress
Dear Friend Bar
05.2023 - 09.2023
Barista
The Ville Caffeine Bar
05.2022 - 09.2022
Barista
Birds Nest Cafe & Catering
02.2022 - Current
High School Diploma -
Escuela Americana De El Salvador
- [Food Handler Certification], [Food Safety Training.ca] - [Expires 2027]
- [First Aid] Training - [Timeframe]
- [Workplace Hazardous Materials Information Systems (WHIMIS)] Training - [Timeframe]
- [Occupational Health & Safety (OH&S)] Training - [Timeframe]
- [Serve Right] - [Timeframe]
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