Adriana Flores

In this position I possessed the ability to be firm, demonstrate physical agility and mental alertness sufficient to permit to work in and around various types of motor vehicles. Administer and evaluate road tests. I interpret, apply, and communicate the provisions of the California Vehicle Code and related laws and regulations, especially pertaining to the licensing of drivers. Ability to communicate with a diverse population and backgrounds and function calmly in situations which require a high degree of sensitivity. Demonstrate a high level of ethical behavior. Type, enter and prepare forms necessary for driver safety referrals. Provide copies, duplicates and other documents to headquarters and professionals. Input customer information into State database to provide state officials with quick access to essential data base. Identified and corrected data entry errors to prevent duplication across systems. Assisted in training new employees. Screened individuals for medical referrals to ophthalmologists, audiologists and physicians.

Provided extraordinary customer service while providing accurate quality work. Review AB60 documents paying close attention to CDLS/PDPS, LP/SSN to determine eligibility. Analyze and interpret identity documents to combine or purge new and existing customer records. Data entry updates customer records using and image retrieval systems. Respond to faxes from field offices regarding the issuance of DL/ID cards. Use California vehicle code book and DMV policy/procedures in order to review records to determine eligibility. Use a good work ethic and my positive attitude to provide for customers, co-workers and other departments. Review, organize, prioritize and execute accurate data entry transactions. Use ease to update DL/ID cards. Correspond with mandatory actions unit and drivers safety. Receive cash, credit, debit, and checks for payment and accurately account for at the close of business. Processed over 3,000 customer per month, including payment logs and refunds. Administer person to person, written, audio tests and computer tests using AKTE system. I have also worked in the inventory window being responsible for organizing inventory such as replenishing cashiers plates, Disabled placards, top permits and stickers.

Tended patients in all their needs, followed by patient care plans and scheduled appointments. Handled various tasks simultaneously. Utilized ECW (EClinicalWorks) EMR system to view patient medical records/demographics. Use interpersonal skills to provide a patient first attitude. Verify patient eligibility and insurance information. Experience answering telephones, direct calls, record messages in a database according to patient information. Comply with HIPAA guidelines.

With a positive attitude, I greeted customers in a courteous and professional manner. Answered questions about products and services. Made recommendations based upon customer service needs. Project a professional public service image friendliness, efficiency, and effectiveness. Work in a fast-paced environment with changing priorities. Communicated with more than 100 customers per day, in person, on the phone and through email in a high-volume setting. Kept of customer interactions, transactions, comments and complaints. Led daily operations including but not limited to preparing bank deposits, scheduling, delegating and auditing the work of two employees according to workflow and company goals. Trained and developed five team members in cash handling, customer service methods, opening and closing procedures. Input customer information accurately into various databases; collected appropriate fees for monies collected.