Adriana Figueroa
Stockton
Summary
Experienced Operations Manager focused on enhancing project success through effective team leadership and process optimization. Known for delivering measurable results in customer satisfaction and operational efficiency.
Overview
9
9
years of professional experience
Work History
Operations Manager
SP Simple Solar
03.2021 - Current
- Conducted thorough reviews of contracts before execution to uphold compliance and accuracy standards.
- Engaged with installation partners to facilitate on-time delivery of projects.
- Supported project coordinators in maintaining task timelines and ensuring project milestones were met.
- Developed training programs for new staff, resulting in faster onboarding and increased productivity.
- Analyzed performance metrics to identify areas for improvement and drive strategic initiatives.
Associate Project Manager
Summit Technology Group
06.2020 - 04.2023
- Analyzed and verified all customer intake forms to confirm completeness of contract information.
- Monitored and reported on job status to customers, facilitating informed decision-making.
- Reviewed documentation and submitted permits to secure necessary approvals for project execution.
- Assessed material requirements and executed timely orders to support project needs.
- Planned and executed installation schedules, optimizing resource allocation and workflow.
- Executed application processes for interconnection agreements.
- Managed the completion and documentation of close-out packages to facilitate project closure.
Project Manager
SunPower by The Solar Quote
11.2016 - 05.2020
- Oversaw subcontractor activities to facilitate on-schedule project delivery.
- Designed and implemented SLAs to ensure alignment with customer satisfaction goals and streamline company processes.
- Facilitated effective communication with customers to ensure satisfaction and address inquiries.
- Scheduled and coordinated installations to meet project timelines. Assisted in planning projected installations to optimize resource allocation. Supported teams in executing installation tasks efficiently.
- Executed material ordering processes to ensure timely availability of resources.
- Executed accounts receivable operations, including invoicing and payment tracking, to enhance revenue management.
Education
High School Diploma -
Ridgway Highschool
Santa Rosa, CASkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Efficient task organization
- Workflow optimization
Languages
Spanish
Native or Bilingual
Timeline
Operations Manager
SP Simple Solar
03.2021 - Current
Associate Project Manager
Summit Technology Group
06.2020 - 04.2023
Project Manager
SunPower by The Solar Quote
11.2016 - 05.2020
High School Diploma -
Ridgway Highschool