Adriana Espinoza
Vancouver,BC
Summary
Customer-focused candidate eager to put excellent communication and interpersonal skills into practice. Willingness to take on added responsibilities to meet team goals, and trainable and committed to creating warm and inviting atmosphere.
Overview
2
2
years of professional experience
Work History
Hostess
Tap & Barrel Bridges
05.2023 - 12.2023
- Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Maintained a clean and welcoming atmosphere by quickly addressing spills and resetting tables after guest departure.
- Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Implemented table rotation system for optimal server workload distribution, resulting in improved service quality.
Hostess
Banana Leaf Malaysian Cuisine
01.2023 - 05.2023
- Enhanced customer satisfaction by promptly greeting and seating guests upon arrival.
- Assisted servers with food delivery during peak hours to ensure timely service for all guests.
- Collaborated with kitchen staff to communicate dietary restrictions or special requests from customers, ensuring accurate meal preparation.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
Sales Associate
Strozzi´s Eyewear
01.2022 - 12.2022
- At "Strozzi´s Eyewear" I greeted the customers, answered their questions about the products of their interest, helped them find anything at the store and processed payments.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Education
University Canada West, Bachelor of Commerce
Vancouver, Canada12.2026
Abraham Lincoln School, International Baccalaureate
Lima, Peru12.2021
Abraham Lincoln School, High School Diploma
Lima, Peru12.2021
Skills
- Teammwork
- Adaptability
- Creativity
- Assertiveness
- Problem-solving
- Stress-management
- Emotional management
- Organization
- Food Running
- Reservations Management
- Dining Area Maintenance
- Complaint Handling
Languages
English
Full Professional
Spanish
Native or Bilingual
Academic Programs
- Junior Achievement, Unknown, Lima, Peru, Unknown, 2020
- BEO World, Unknown, London, England, Unknown, 2019
Timeline
Hostess
Tap & Barrel Bridges
05.2023 - 12.2023
Hostess
Banana Leaf Malaysian Cuisine
01.2023 - 05.2023
Sales Associate
Strozzi´s Eyewear
01.2022 - 12.2022
University Canada West, Bachelor of Commerce
Abraham Lincoln School, International Baccalaureate
Abraham Lincoln School, High School Diploma
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