Laura Fernandez
Sacramento,CA
Summary
Provide excellent customer support in a busy call center environment. An unwavering commitment to customer service, with the ability to build productive relationships, resolve complex issues and win customer loyalty. I am a dynamic, highly motivated professional with over 16 years’ experience in customer service and advocacy. Devoted to enhancing the customer experience and improving retention through knowledge, patience and understanding. Strategic-relationship and partnership building skills – Listen attentively, solve problems creatively and use tact and diplomacy to achieve win-win outcomes
Overview
9
9
years of professional experience
Work History
Scheduling Coordinator
Szymanowski Orthodontics
01.2020 - Current
- Verified insurance coverage and obtained pre-authorizations.
- Reviewed new patient paperwork before scheduling appointments.
- Educated patients about surgeries and provided treatment plan documentation.
- Managed office logistics by scheduling appointments, maintaining files and collecting payments.
- Carried out front office duties utilizing data entry skills in framework of medical database.
Scheduling Coordinator
Laguna Creek Orthodontics
10.2018 - 01.2020
- Verified insurance coverage and obtained pre-authorizations.
- Completed administrative patient intakes with case histories, insurance information and mandated forms.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Collected all end of day accounting and production reporting, called and collected on past due accounts.
Scheduling Coordinator
Surfside Kids Dental
09.2015 - 10.2018
- Provided patient with after-visit summary and scheduled next appointment to maintain continuous care and facilitate treatment plan.
- Verified patient's insurance eligibility and benefits coverage.
- Called patient to confirm appointment and prepared paperwork prior to visit to expedite check-in process.
- Answered telephone calls to handle rescheduled, missed and reassigned visit requests.
- Collected all end of day accounting and production reporting, called and collected on past due accounts.
Education
Medical Assisting
Anthem College
Rancho Cordova, CA05.2011
Skills
- Team Building
- Handling Customer Complaints
- Schedule Coordination
- Multitasking and Prioritization
- Customer Service Management
Languages
Spanish
Limited Working
Timeline
Scheduling Coordinator
Szymanowski Orthodontics
01.2020 - Current
Scheduling Coordinator
Laguna Creek Orthodontics
10.2018 - 01.2020
Scheduling Coordinator
Surfside Kids Dental
09.2015 - 10.2018
Medical Assisting
Anthem College
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