ADRIANA DIAZ
Mississauga,Canada
Summary
Highly motivated individual with a professional attitude, offering extensive customer service skills honed over 15 years of experience. Strong analytical skills and background in financial assessment. Known for effective team collaboration and flexibility, ensuring reliable support in dynamic environments. Exceptional communication and interpersonal skills enable excellence both independently and as a valuable team member.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Credit Analyst
iFinance Canada
03.2024 - Current
- Analyze creditworthiness of loan applicants and financial statements to determine level of risk involved for extending credit.
- Contribute in the significant reduction in processing times for credit applications, improving client satisfaction and competitive edge.
- Play a pivotal role in negotiating terms with distressed accounts, recovering substantial amounts and preventing losses while providing superior professional customer service.
- Reviewed credit reports to comprehensively view borrowers' credit history and identify potential red flags.
Cabin Crew Member
WestJet
05.2017 - 02.2024
- Perform safety and security checks throughout the flight by consistently maintaining open communication with crew members and the flight deck.
- Ensure the aircraft and guests are in full compliance with policies, procedures, regulations, and safety measures.
- Calmly and professionally resolve guest situations during flight, including medical emergencies and individual distress.
- Demonstrated the ability to adapt to different team dynamics while working with individuals from varied backgrounds, goals and age groups.
Bartender/Shift Supervisor
Crooked Cue
04.2015 - 01.2023
- Dedicated to ensuring customer satisfaction by remaining accessible and friendly.
- Assist guest in order selection by promoting specific menu items, drinks and specials.
- Have a customer-focused approach where the needs of the guest come first, focusing on specific requests and accommodations.
- Work in a team environment and acknowledge the importance of unity within a team to provide the best customer service experience.
Education
Paralegal Diploma -
Seneca College of Applied Arts & Technology
01.2014
Bachelor of Arts with Honors - Criminology
York University
01.2012
Skills
- Effective organizational skills
- Exceptional communication and interpersonal skills
- Collaborative team member
- Self-driven and proactive
- Proficient in task prioritization and attention to detail
- Analytical and problem solving
- Timely and dependable
- Fluent in Spanish
Certification
- Paralegal License, 2014
- Alternative Dispute Resolution Certificate, 2014
Timeline
Credit Analyst
iFinance Canada
03.2024 - Current
Cabin Crew Member
WestJet
05.2017 - 02.2024
Bartender/Shift Supervisor
Crooked Cue
04.2015 - 01.2023
Bachelor of Arts with Honors - Criminology
York University
Paralegal Diploma -
Seneca College of Applied Arts & Technology
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