Adriana Clarke
Vancouver
Summary
Dynamic customer service professional with a proven track record at Circus Du Soleil, enhancing customer satisfaction through personalized experiences and effective problem-solving. Skilled in merchandise display and cash handling, I excel in fast-paced environments, ensuring organized store maintenance while fostering positive customer engagement. Committed to continuous improvement and team collaboration.
Overview
9
9
years of professional experience
Work History
Costumer Service and Retail Representative
Circus Du Solei
10.2024 - 12.2024
- Boosted customer satisfaction by providing exceptional service and addressing concerns promptly.
- Kept store clean and organized, contributing to an inviting atmosphere for customers.
- Created personalized shopping experiences for clients by understanding their preferences and recommending suitable products.
- Assisted in store merchandising to create visually appealing displays that attracted customer attention.
Constumer Service Representative
Cineplex Entertainment
05.2024 - 08.2024
- Fostered a positive work environment by actively participating in team-building activities and collaborating effectively with colleagues.
- Provided timely feedback to management regarding potential improvements for products or services.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Costumer Service Representative
Lines & Hospitality
09.2021 - 06.2024
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
Constumer Service and Retail Sales Associates
Zara Clothing
02.2023 - 03.2024
- Greeted customers and helped with product questions, selections, and purchases.
- Maintained a clean and organized store environment, enhancing the overall shopping experience for customers.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled returns and exchanges professionally, resolving customer issues while adhering to company policies.
- Answered questions about store policies and addressed customer concerns.
Costumer Service Representative
Barnardos Believe in Children’s North Welsh
01.2016 - 05.2017
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Contributed to sales growth by upselling products and services based on individual customer requirements.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Costumer Service and Events Assistance
Ysgol Hiraddug & Ysgol Melyd
01.2016 - 12.2016
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Passionate about learning and committed to continual improvement.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Education
Ecea - Early Childhood Education Assistance
Sprott Shaw College
New Westminster, BC01.2018
• Introduction To Family Child Care Center - Education Kids
Vancouver Community College
Vancouver, None06.2007
Skills
- Customer engagement
- Cash handling proficiency
- Store maintenance
- Merchandise display
- Customer service
- Customer assistance
- Multitasking
- Complex Problem-solving
Languages
English
Professional Working
Spanish
Native or Bilingual
Timeline
Costumer Service and Retail Representative
Circus Du Solei
10.2024 - 12.2024
Constumer Service Representative
Cineplex Entertainment
05.2024 - 08.2024
Constumer Service and Retail Sales Associates
Zara Clothing
02.2023 - 03.2024
Costumer Service Representative
Lines & Hospitality
09.2021 - 06.2024
Costumer Service Representative
Barnardos Believe in Children’s North Welsh
01.2016 - 05.2017
Costumer Service and Events Assistance
Ysgol Hiraddug & Ysgol Melyd
01.2016 - 12.2016
Ecea - Early Childhood Education Assistance
Sprott Shaw College
• Introduction To Family Child Care Center - Education Kids
Vancouver Community College
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