Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
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ADRIANA BOHORQUEZ

Sarnia,ON

Summary

Dynamic professional with a proven track record at Adriana Creations, excelling in customer service and merchandise stocking. Demonstrated ability to enhance store efficiency and cleanliness, leading to increased customer satisfaction. Skilled in teamwork and collaboration, with a knack for creating visually appealing displays. Achieved significant reduction in spoilage rates through meticulous attention to detail.

Overview

11
11
years of professional experience

Work History

Grocery Clerk

Adriana Creations
07.2020 - 07.2024
  • Stocked shelves and organized merchandise displays for easy retrieval.
  • Rotated grocery products ensuring that expired or spoiled items were immediately removed and adhered to "first in, first out" rule.
  • Cleaned and maintained store aisles and merchandise displays to provide customers with positive experience.
  • Pleasantly greeted customers and provided prompt and courteous service.
  • Assisted customers by finding items quickly to boost store satisfaction rates.
  • Ensured proper storage conditions for perishable items, resulting in reduced spoilage rates.
  • Enhanced store cleanliness through diligent maintenance of aisles, shelves, and display areas.
  • Collected shopping carts from parking lot and returned to stand to keep lot organized.
  • Collaborated with team members to meet daily objectives and maintain smooth store operations.

Fashion Store Assistant

Adriana Creations
10.2016 - 12.2020
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Increased store efficiency by maintaining accurate inventory records and restocking merchandise as needed.
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Resolved customer complaints professionally, turning negative experiences into positive outcomes.
  • Enhanced store appearance by creating visually appealing displays, ensuring cleanliness, and organizing products for easy accessibility.
  • Improved customer satisfaction by providing exceptional service and addressing concerns promptly.

Cashier

Falabella Bank
03.2013 - 10.2014
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.

Education

High School Diploma -

SENA - Colombia
Bogota - Colombia
09.2007

Skills

  • Customer Service
  • Merchandising skills
  • Merchandise Stocking
  • Shelf organizing
  • Monitoring inventory
  • Seasonal displays
  • Attention to Detail
  • Teamwork and Collaboration
  • Excellent Communication-Customer service
  • Organizing and creating displays
  • Working as a team and under minimal supervision
  • Cleaning and sanitation
  • Customer Service

Accomplishments

  • “I received recognition from management for a 20% increase in customer satisfaction, thanks to my proactive approach to customer service and problem resolution.”
  • Reorganized product displays, resulting in a 15% increase in sales of featured products.
  • Maintain accurate inventory records, with an error rate of less than 2%, improving product availability and reducing inventory loss.
  • I will demonstrate flexibility in my availability to cover additional shifts and overnight hours, contributing to a continuous and uninterrupted operation

Timeline

Grocery Clerk

Adriana Creations
07.2020 - 07.2024

Fashion Store Assistant

Adriana Creations
10.2016 - 12.2020

Cashier

Falabella Bank
03.2013 - 10.2014

High School Diploma -

SENA - Colombia

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ADRIANA BOHORQUEZ