Adriana Banks
Shafter
Summary
Dedicated and compassionate individual in long-term recovery, seeking a Peer Navigator position to support others on their journey to sobriety. Drawing from personal experience with substance abuse and recovery, I aim to provide mentorship, advocacy, and connection to resources.
Overview
13
13
years of professional experience
Work History
Inside Sales Representative
Cemex USA
05.2019 - 06.2025
- Increased sales revenue by building strong relationships with clients and providing insightful product recommendations.
- Enhanced customer satisfaction through attentive service, addressing concerns promptly, and offering tailored solutions.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Developed strategic relationships with existing customers by learning preferences and managing regular communications.
- Used CRM software to maintain detailed contact logs and account records.
- Collaborated with outside sales representatives, marketing and other departments to generate leads and close sales.
- Contributed to team objectives in fast-paced environment.
- Kept detailed records of daily activities through online customer database.
Caseworker
Rebirth House
09.2018 - 05.2019
- Assessed and evaluated clients' needs, determined eligibility for services, and developed individualized plans.
- Monitored case progress for timely completion and compliance with applicable regulations.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Maintained up-to-date records on all clients, enabling accurate monitoring of progress and appropriate case planning adjustments.
- Maintained high level of client confidentiality, following strict guidelines, and recommendations.
- Facilitated client access to community resources, promoting self-sufficiency and independence.
- Conducted home visits to assess living environment and provided appropriate referrals.
- Mentored new caseworkers as they transitioned into their roles, providing guidance on best practices and procedures.
- Advocated for client rights and represented client interests at administrative hearings.
- Managed high-risk cases involving substance abuse or domestic violence concerns with specialized interventions tailored to each situation.
- Assisted clients in preparing applications for social security benefits, housing and assistance programs.
- Recorded case notes and performed follow-up documentation for admitted and transferred patients; led both group and individual counseling sessions.
- Provided crisis counseling and intervention services to clients in emergency situations.
Medical Assistant
Riverside Regional Medical Center
11.2012 - 07.2014
- Assisted management with developing and recruiting for this position.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Worked alongside and assisted the Nurse Case Workers and Social Workers.
- Assisted all Bilingual Patients.
- Assisted Patients apply for Medical, worked along side the Medical Team.
Education
Associate of Arts - Substance Abuse
Cuesta College
San Luis Obispo, CA05-2027
High School Diploma -
Riverside Unified Adult
Riverside, CA05-2021
PSNC Teach Certification - Biblical Studies
Teen Challenge Ministry Institute
South Gate, CA03-2019
Medical Assistant - Medical
Everest College
Colton, CA05-2010
Skills
- Bilingual English/Spanish
- Microsoft Office Proficient
- CRM Proficient
- Strong Communication and Active Listening
- Record Keeping and Documentation
- Adaptability
- Empathetic
- Strong Organization Skills
Timeline
Inside Sales Representative
Cemex USA
05.2019 - 06.2025
Caseworker
Rebirth House
09.2018 - 05.2019
Medical Assistant
Riverside Regional Medical Center
11.2012 - 07.2014
Associate of Arts - Substance Abuse
Cuesta College
High School Diploma -
Riverside Unified Adult
PSNC Teach Certification - Biblical Studies
Teen Challenge Ministry Institute
Medical Assistant - Medical
Everest College
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