Summary
Work History
Education
Skills
Timeline
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Adriana Amador

La Mesa

Summary

Dynamic professional with extensive experience in retail operations at Plato's Closet, excelling in customer service and team leadership. Management experienced and cash handing experience in high quantitie. Proven track record in enhancing sales growth and optimizing inventory management. Skilled in staff training and conflict resolution, fostering a motivated team environment while ensuring compliance with operational standards.

Work History

Assistant Manager

Plato's Closet
2018 - 2020
  • Assisted in managing daily operations to ensure smooth workflow and customer satisfaction.
  • Collaborated with team members to develop effective strategies for improving service delivery.
  • Supported training initiatives for new staff, enhancing team performance and efficiency.
  • Monitored inventory levels, ensuring timely replenishment of stock and reducing shortages.
  • Watched over inventory acceptance employees to ensure they were knowledgeable on what was trending.
  • Counted cashier drawers at closing.
  • Opened and closed store.
  • Kept inventory sheet and counted our higher end items.
  • Report losses and damages.
  • Made deposits and receiving change from bank for our store.
  • Addressed any customer concerns and resolved any customer related issues.
  • Photographed and updated social media accounts to draw in customers.

Teller/Vault Supervisor/assistant Manager

Armed Forces Bank Ca
2006 - 2015
  • Processed customer transactions accurately and efficiently, ensuring compliance with banking policies.
  • Assisted customers with account inquiries, providing timely and effective solutions to enhance satisfaction.
  • Maintained cash drawer integrity through meticulous balancing and daily reconciliation procedures.
  • Collaborated with team members to streamline service delivery, reducing wait times for customers.
  • Opened and closed branch.
  • Kept track of all monies in vaults ensuring we did not exceed one million in cash.
  • Shipped money out.
  • Ordered bills and coins.
  • Accepted NEX cashier deposits.
  • Counted, processed NEX deposits from each cash drawer to ensure accuracy of each drawer ensuring there were no shortages or overages.
  • Deposited NEX store cash drawers into NEX bank account.
  • Dispensed change to NEX.
  • Opened and closed accounts.
  • Transferred and accepted money through Western Union.
  • Counted teller cash drawers at the end of each shift.
  • Supervise tellers in front end and table workers on back table while also maintaining vault and giving change and accepting deposits.

Cashier/assistant Manager

United Cerebral Palsy Thrift Store
2004 - 2006
  • Assisted in training new cashiers on operational procedures and customer service standards.
  • Managed daily cash register operations, ensuring accuracy in transactions and balancing till at end of shifts.
  • Implemented inventory management practices, reducing discrepancies and improving stock availability.
  • Resolved customer inquiries and complaints efficiently, enhancing overall shopping experience.
  • Collaborated with team to optimize scheduling, ensuring adequate coverage during peak hours.
  • Developed promotional displays, increasing product visibility and driving sales initiatives.
  • Supported management in developing employee performance assessments, fostering a culture of accountability and growth.
  • Enhanced customer satisfaction by providing efficient and friendly service at the cashier counter.
  • Improved overall store cleanliness and presentation, resulting in a more welcoming atmosphere for customers.
  • Open and close store.

Cashier/stocker

Michaels Arts and Crafts
06.2003 - 2004
  • Processed customer transactions efficiently, ensuring accurate cash handling and change distribution.
  • Assisted customers in locating products, enhancing overall shopping experience and satisfaction.
  • Maintained cleanliness and organization of checkout area, promoting a welcoming environment.
  • Collaborated with team members to achieve sales goals through effective communication and support.
  • Utilized point-of-sale systems to record sales data accurately, improving transaction speed.
  • Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
  • Monitored inventory levels at the register, alerting management to stock shortages as needed.
  • Trained new cashiers on operational procedures, contributing to team efficiency and performance improvement.
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Built relationships with customers to encourage repeat business.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
  • Helped customers complete purchases, locate items, and join reward programs.
  • Restocked and organized merchandise in front lanes.
  • Assisted customers with returns, refunds and resolving transaction issues.
  • Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
  • Stocked, tagged and displayed merchandise as required.
  • Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
  • Resolved customer complaints professionally, leading to improved customer relations and loyalty.
  • Handled multiple payment methods securely, minimizing discrepancies and potential losses.
  • Answered questions about store policies and addressed customer concerns.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.
  • Contributed to store success by maintaining high standards of cleanliness throughout the facility.
  • Addressed customer needs and made product recommendations to increase sales.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Collaborated with team members to achieve sales targets and maintain a clean, well-stocked store environment.
  • Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
  • Provided backup support for other departments when needed, showcasing versatility within the retail environment.

Waitress/Hostess

Famous Burger Restaurant
03.2001 - 2003
  • Provided exceptional customer service in fast-paced environment, ensuring guest satisfaction and repeat business.
  • Accurately processed orders using point-of-sale system, enhancing operational efficiency during peak hours.
  • Collaborated with kitchen staff to coordinate timely delivery of food and beverages, minimizing wait times.
  • Trained new team members on menu items and service standards, promoting consistency in customer experience.
  • Managed cash handling procedures, ensuring accuracy in transactions and maintaining balanced cash drawer.
  • Addressed customer inquiries and resolved complaints promptly, fostering positive dining experiences and loyalty.

Education

Salesperson Real Estate Agent - Real Estate

Chamberlin Real Estate School
San Diego, TX
03.2024

Associate Degree Psychology - Psychology

Cuyamaca College
El Cajon, CA
05.2010

High School Diploma - High School Education

Monte Vista High School
Spring Valley, CA
05.2002

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff training and development
  • Staff supervision
  • Goal setting
  • Staff management
  • Conflict resolution
  • Retail operations
  • Team building
  • Employee scheduling
  • Customer rapport
  • Recruiting and interviewing
  • Sales strategies
  • Strategic planning
  • Sales growth
  • Policy enforcement
  • Orientation and training
  • Sales reporting
  • Employee performance evaluations
  • Employee performance evaluation
  • Performance reviewing
  • Financial management
  • Budgeting and finance
  • Schedule oversight
  • Promotional planning
  • Product branding
  • Multitasking and organization
  • Team collaboration
  • Strategic thinking
  • Adaptability and flexibility
  • Verbal and written communication
  • Scheduling and planning
  • Workplace safety compliance
  • Employee supervision
  • Coaching and mentoring
  • Recruitment and hiring
  • Product and service sales
  • Performance evaluation
  • Compliance
  • Vendor relationship management
  • Marketing
  • Customer service and satisfaction
  • Adobe creative suite (photoshop, illustrator, dreamweaver)
  • Marketing tactics
  • Microsoft office expertise
  • Team motivation techniques
  • Closing oversight
  • Sales monitoring
  • Employee engagement
  • Teamwork and collaboration
  • Problem resolution
  • Multitasking Abilities
  • Organizational skills
  • Multitasking
  • Hiring and training
  • Staff training
  • Professional and courteous

Timeline

Cashier/stocker

Michaels Arts and Crafts
06.2003 - 2004

Waitress/Hostess

Famous Burger Restaurant
03.2001 - 2003

Assistant Manager

Plato's Closet
2018 - 2020

Teller/Vault Supervisor/assistant Manager

Armed Forces Bank Ca
2006 - 2015

Cashier/assistant Manager

United Cerebral Palsy Thrift Store
2004 - 2006

Salesperson Real Estate Agent - Real Estate

Chamberlin Real Estate School

Associate Degree Psychology - Psychology

Cuyamaca College

High School Diploma - High School Education

Monte Vista High School

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Adriana Amador