ADRIANA ALVAREZ
Bakersfield
Summary
Customer service and sales professional successful at improving customer retention rates and growing revenue. Organized, motivated and hardworking.
Overview
9
9
years of professional experience
Work History
Copart
CSR
08.2019 - 11.2024
- Utilized various software and tools to streamline processes and optimize performance.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Worked with cross-functional teams to achieve goals.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Leasing Agent
VILLA SIENNA APARTMENTS
01.2016 - 09.2018
- Introduced and monitored effective lease renewal programs
- Completed final move-out walk-throughs for tenants
- Analyzed and evaluated monthly and quarterly financial statements
- Verified that all customer complaints were handled promptly and appropriately
- Maximized rental income while minimizing expenses through effective planning and control
- Prepared specifications, solicited bids and approved subcontracts for building services
- Managed overall tenant relations, promoted tenant satisfaction and streamlined services delivery.
Sales Person
METROPCS AUTHORIZED DEALER
08.2015 - 11.2016
- Fluent in Spanish
- Goal-oriented
- Cash handling and management
- Positive and friendly
- Detail-oriented
- Greeted customers in a timely fashion while quickly determining their needs
- Recommended merchandise to customers based on their needs and preferences
- Engaged with customers in a sincere and friendly manner
- Prioritized helping customers over completing other routine tasks in the store
- Described product to customers and accurately explained details and care of merchandise
- Maintained cleanliness and presentation of stock room and production floor
- Organized store merchandise racks by size, style and color to promote visually appealing environment
Education
High School Diploma -
Mt. Whitney Highschool
Visalia, CA05-2012
Skills
- Adaptable
- Complex problem solving
- Maintenance knowledge
- Customer service-focused
- Excellent work ethic
- Team building expertise
- Goal-oriented
- Cash handling and management
- Positive and friendly
- Detail-oriented
Languages
Spanish
Native or Bilingual
Timeline
Copart
CSR
08.2019 - 11.2024
Leasing Agent
VILLA SIENNA APARTMENTS
01.2016 - 09.2018
Sales Person
METROPCS AUTHORIZED DEALER
08.2015 - 11.2016
High School Diploma -
Mt. Whitney Highschool